NEXA Mortgage LLC | Gustan Cho Associates Butterfield Rd, Oakbrook Terrace, Illinois

NEXA Mortgage LLC | Gustan Cho Associates Reviews

4.6 stars based on 33 reviews

Featured Comments:

• W

  William Hickey

  5.0

  Michelle McCue is a true professional. She went above and beyond to get us the financing we needed, while always keeping our best interests at the forefront of any negotiations. Michelle worked tirelessly to successfully fund our deal while meeting a very restrictive timeline. I look forward to working with her again.

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  Response from the owner

  Thank you, William for sharing your experience with Michelle McCue. Michelle is a natural born leader and she still amazes me on how she can handle the volume of clients with a one to one personal attention. Every one of her borrowers are family to Michelle. I always see her work tiredlessly, 7 days a week, late evenings, weekends, and holidays. Michelle McCue is a role model within our team at Gustan Cho Associates, never ever complains, always has a positive attitude, and always strives to learn the new agency mortgage guidelines and new loan programs. Congratulations on your new home purchase.

• A

  Allen

  1.0

  Ms. Michelle McCue, You should have pulled my credit back on 12/21 instead of ghosting me. None of what I relayed to you was accurate; Credit Karma and Credit Wise are absolute garbage. There were no issues with my credit, but that can be difficult for the average consumer to see and relay when dealing with what’s available to us. That’s why we rely on you, “the professionals”. I started working with Ken Stammer, and eventually Debbie Hood at American Financing when you disappeared and stopped replying to my TWO emails asking for guidance. Although it took 6 months, we just signed our closing documents on a 578k refinance yesterday with American Finance. 350ish mortgage, 200ish cash out. When people are looking for solutions that your company claims to offer, it is quite unprofessional to simply cut off communication when things get a little bit difficult. Thankfully there are professionals like Debbie Hood at American Finance willing to get their “hands dirty” and see things through. I would not recommend you, Michelle McCue, or Gustan Cho based on my experience. Respectfully, AG

• J

  Jennifer Aaron

  2.0

  This company is not a direct lender and cannot not deliver on it's promises. One the website it list no lender overlays but they are not a lender. The truth is they have relationships with lenders and investors and will attempt to shop your loan profile around until one accepts it. They completely wasted my time for months because the end decision is not in their control. However, Rhonda Butts is a phenomenal representative. If you're loan isn't complicated she is the one you would want working for your loan. However, the information on the site is just public information summed up. Don't be fooled! They can't do anything that most banks don't already do. Every underwriter is different.

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  Response from the owner

  Jennifer, I am sorry for the way you feel. NEXA Mortgage is both a lender and mortgage brokers. However on the broker side, we have a wide lending network with wholesale lenders. Ronda, me, and the whole team is available 7 days a week. NEXA MORTGAGE is our broker division and AXEN Mortgage is the mortgage lender section.

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