Niagara Regional Federal Credit Union Erie Ave, North Tonawanda, New York

Niagara Regional Federal Credit Union Reviews

3.6 stars based on 24 reviews

Featured Comments:

• B

  Big Red

  4.0

  Banked with Sharon. What a cheerful and professional person. I wish I knew where she went to I would move my accounts. Excellent service w/ her

• M

  Mandy Kranz

  1.0

  I don’t know why but every time I go in here I get the same person and she is so rude to me. Seemed to be upset because I didn’t know you could call about mobile deposit instead of educating me she just continued to tell the other person about people not doing that. I work in customer service and this is poor. There’s no reason for people to be rude like this. There was plenty more during this interaction but I really do not want to open that can of worms. I left today feeling upset and a bit embarrassed. I moved here a few years ago and nowhere I have been has been good customer service. I mean if they want everyone to do everything digital and not go in then fine so be it. I really do like this bank and how my accounts work, but I really would love a change in staff that actually appreciate my business. I don’t want to feel anxious having to go to the bank for something. There’s already enough going on kindness is about all we have left.

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  Response from the owner

  We are having some difficulty finding an account relationship with you at Niagara Regional FCU– please give us a call so we can address your situation or remove your post as it is unrelated to our Credit Union. Thank you!

• A

  Andrea DiPalma

  1.0

  I have never in my life experienced such awful customer service as I did with NRFCU. The amount of incompetence throughout organization is astounding. I was a new loan customer back in December and the process, since then, has been dreadful. I was unsure how to use the mobile banking, so I called to ask questions. The woman who was transferred to help me said "I am unfamiliar with our online system and can't help you" and hung up. I lost out on a deal with turning in my car because the loan officer "didn't know he had the paperwork on his desk". Switching credit unions completely was easier then dealing with the rude and uninformed staff. Every question I had couldn't be answered. Would absolutely never recommend.

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  Response from the owner

  Hi Andrea! We're so sorry you did not have the experience we would have hoped for. We have addressed this with our staff and have no record of a loan application on file. We've tried to reach out to you many times, but haven't heard back. We'd like to rectify this issue, so please give us a call at your earliest convenience!

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