North Jersey Federal Credit Union Union Blvd, Totowa, New Jersey

North Jersey Federal Credit Union Reviews

3.0 stars based on 50 reviews

Featured Comments:

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  Tony Morello

  4.0

  This was originally a 1 star review. While they seriously dropped the ball as I described, in subsequent transactions they have totally made up for it/ For 30 years NJFCU was a stellar bank. But in recent years their customer service has fallen off a cliff. Case in point was a recent auto loan application that has taken over 2 very frustrating weeks. After many phone calls I find out that the person I have been dealing with (and who I've supplied with quite a bit of confidential information) no longer works for the company and they won't confirm if I have given that information to a non employee. Be prepared to leave multiple messages that take days to respond to.

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  Jennifer Garcia

  1.0

  So here was my most recent experience at NJFCU. I stopped by the drive thru at the Elmwood Park branch so I could make a simple check deposit because it was raining & I had my 1 year old in the back napping. I could barely read the sign in barley large print indicating the drive thru was closed. I pressed the button to call a teller over just to ask when they would be back up & running since getting a rep on the phone is another nightmare in itself. If you want to waste your time & get aggravated definitely give them a call. Anyway, Latia I believe her name was incredibly nasty & rude by telling me she doesn’t know when the drive thru will be open because they’re short staffed & she’s the only teller. Quiet frankly, I could care less what the situation is, what matters to me is being able to get my banking business done quickly & efficiently without dealing with awful customer service. I’m a reasonable person & patient. I understand it could be incredibly difficult planning for training for a system conversion & making sure you have enough staff to serve the membership, however it all comes down to poor planning & lack of organization. I truly hope the CEO & upper management is also finding time to squeeze in customer service training because it’s desperately needed. I can’t wait to close my accounts & never have to deal with this financial institution. If I could give 0 stars I would. The customer service & everything that has to do with the “Credit Union experience” is horrendous. Since the former CEO has retired it has gone downhill in the worst possible way. STAY FAR AWAY FROM HERE.

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  Peaches May

  1.0

  This is a friendly reminder to be aware of the RUDE receptionist at the Totowa Branch! She's the older looking woman with the BLACK hair. She likes to make presumptions about people. Today, I asked her one question about the new debit cards being mailed to everyone. The flyer indicated that we should be getting one by the end of June. I told her that I didn't receive mine and she said without looking at my accounts on the computer that "I wouldn't receive one because it's for Savings." She made the assumption that I didn't have a SAVINGS ACCOUNT. She said if I have a chip on my debit card than I'm okay. I said okay and walked away. After getting in my car, I said to myself, I have a savings account. Why did she ASSUME that I didn't have a savings account? Is it because of my RACE or my outfit??!! COME ON!! Really. I just can't believe Customer Service nowadays. It's just horrible! Let's stop being prejudiced. Does it really hurt to be polite and professional!! I do believe when I became a member of the Credit Union, I had to open a checking and savings account. So, why was this woman rude to me?

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