Northwest Community Bank Winsted Rd, Torrington, Connecticut

Northwest Community Bank Reviews

3.3 stars based on 3 reviews

Featured Comments:

• J

  Jacob Hester

  5.0

  We pleasant atmosphere by all the tellers at this location!

• F

  Fallon

  2.0

  Here's the thing: the people at this bank are incredibly nice and do their best to be helpful, but I'm at the end of my rope when it comes to other things that make this a deal breaker. I've been trying to purchase a computer and have been unable to do so even though I have over $2000 more dollars in the account than is needed to purchase it. The problem is that there's apparently a daily limit you're allowed to spend. Excuse me? It's my money, first of all. I get that fraud protection is important, but I'm talking to them personally telling them it's alright and giving them all my personal information so they've verified it's me, but no one at the bank actually has the ability to allow me to spend my own money. So they have to call an administrator that takes an entire day to get back to them. And then they take at least half a day to get back to me. So we figure that out. Finally my daily limit has been increased so I can buy this one item. It still doesn't go through. I call them again. Now they're telling me that because the bank the computer store uses is in another state, that's a problem apparently. So I can't buy it until they call the administrator again, tomorrow. And then it'll be the weekend. So at the earliest, I might be able to order the computer next week. Are you kidding me? I'm furious. I'm trying to be fair and reasonable, but this is not fair to me, this is not a good way to run a business, and I don't know how other banks conduct this process, but this is unacceptable for any bank and if I can find another bank to use so that I don't have to go through this again I'm going to switch banks. This isn't about them protecting me. This is about them protecting themselves and holding onto their money. While the tellers are awesome, the institution itself clearly doesn't care about its patrons. I doubt any bank does, but these practices are totally out of line and I'm done.

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  Response from the owner

  Hello, Fallon – We welcome all feedback and are always looking to improve the level of our customer satisfaction. I am so sorry to hear about your experience and would appreciate the opportunity to speak to you directly to further understand it. Please feel free to call me directly at (860) 394-2302. - Sincerely, Solidea Pitruzzello, VP Retail Banking.

• G

  Gigi

  1.0

  If one does not have an account at NWCB and one is trying to cash a check drawn from NWCB, one will be asked "Is this a paycheck?" Not that that is any of their business, lol. If it is NOT a paycheck, one is charged $5. My question, what is $5 fee for? Check is from NWCB, therefore it won't bounce. Who receives the $5 & why? Also, to all friends & family members who are members of NWCB, please do not write me a check. It's insulting to have to pay your bank to cash your check