Northwest Federal Credit Union Maple Ave E Vienna, Virginia

Northwest Federal Credit Union Reviews

3.2 stars based on 20 reviews

Featured Comments:

• G

  Greg Munson

  5.0

  Needed to make some major account changes for my elderly father.Had the great pleasure of meeting and working with Juan Saravia & Todd Holden! They were both very professional and knowledgeable! I also decided to open an account! Thanks to Juan & Todd and the NW Team!

• S

  Shy Shy

  1.0

  My first and last visit to this location was ruined by a Teller by the name of Margaret. Her attitude was very rude to my friend. Perception is EVERYTHING and neither of us felt as though she wanted us in that establishment. I will say this...the Caucasian customers that she assisted were not treated with condescending responses to questions or statements and she did not glare at them like they didn'tbelong there. My friend and I made no mention about her behavior until we exited the credit union but we were both surprised that we got the same feeling. I'll stick with my bank.

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  Response from the owner

  We are sorry to hear you did not have a superior member experience. Please send us a direct message with your contact information to further assist you.

• D

  D Macarthur

  1.0

  NWCU took over our old credit union that we had ZERO problems with. Since the take over.... When new debit cards were issued my new one was mailed to address that we no longer lived at for over 8 years so I never received (my wife had hers mailed to correct address). When I get there the card printer is malfunction so I got issued a card with numbers missing and misprinted on back. I couldn't even tell what the 3 digit security code was. A few weeks later the card was not working. Go back to NWCU and was told the card had a hold on it because of a fraud alert. Okay, well that good but I was never notified of this, they just shut it down. So I needed a new one printed. This time the PIN system was down so I couldn't get a new card at NWCU they would have to mail one to me. My wife also got her new CC associated with our account but I didn't get mine and was told that I couldn't get a CC because I wasn't listed in the system as having authorization to have one. I had one with the old credit union pre take over by NWCU for over 15 years. So no new debit for a week and cannot get CC attached to our account means I have no access to my money for at least 5-7 days. Oh, and they had a women we don't know associated with our account. NWCU is a dumpster fire. The only reason I give even one star is the associates at the branch are always nice and apologetic and these problems are out of their control to solve.

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  Response from the owner

  Hello, I'm sorry to hear about your experiences and certainly understand your frustration. If you'd like someone from management to reach out to assist, please message us, and we will give you a call.

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