Northwestern Bank 3rd Ave, Sheldon, Iowa

Northwestern Bank Reviews

3.0 stars based on 5 reviews

Featured Comments:

• A

  Angela M

  5.0

  Truly a Community Bank where everyone knows your name! They take care of you personally--Jennifer helped me very quickly, and made sure that all of my needs were met.You can't be the customer service of this small town Iowa bank.

• S

  Steven Storm

  2.0

  I use to love this bank and how well they knew me by name and greeted me accordingly. Genuine smiles and the small greetings would make you feel very welcomed and taken care of.. But recently, within this past year, they have been decreasing their genuineness... Just this year alone - I have asked for, and made requests on dealing with my account limitations, getting a new debit card, re-opening my account and re-registering for E-banking - and they have been slacking on responding to me, having me sign the old paper work - that should of been handled the first time.. Basically just simply not answering my requests in a timely manner - and that's jus some things to start with.. It's very upsetting and embarrassing when you have a decent amount of funds in your account to spend and you're trying to start a small online business and have talked to other company's on building a relationship and putting in orders to buy material to start your business - but when you try and send/transfer money at their request or at check out - you get the "This transfer was denied by your bank." notification. Now your standing there with a dumb look on your face, trying to explain to the other business owners that there's a mistake or something's wrong with an update and then you have to wait til the bank opens to talk to them about it or having to make umpteen withdraws at the limited amount every day until you take out enough to pay for your materials... I look very unprofessional and just sloppy and stupid to these companies I am working with.. I honestly hope and wish this bank gets to where it used to be, with the beautiful smiles, sincere attitudes, and professionalism that they had a couple years back.. Loyalty to me is a very huge thing, and I guess that's why I'm still with this bank.. But it keeps giving me reasons to leave and drop my connections to them... Be Loyal to those who are Loyal to you... Get your s*** together Northwestern Bank (in Sheldon, IA).. I still have some Hope left for you guys.. 🙏🙏🙏.

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  Response from the owner

  We’re sorry you had a bad experience, Steve. Please reach out to us at 712-324-5141.

• S

  Sarah Schiermeyer

  1.0

  Customer beware! This bank will close out your joint checking account without your permission or notification, allowing one person on the account to receive all the funds.

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