NuMark Credit Union W 55th St, Countryside, Illinois

NuMark Credit Union Reviews

4.5 stars based on 28 reviews

Featured Comments:

• K

  Kathryn Kohl-Spexet

  5.0

  I have been with Numark for years and years. Wouldn't go anywhere else! The service and personnel are fatastic. The Managers Mack Story and Marisol are beyond helpful. They go out of their way to do whatever is requested. The counter and drive up personnel are amazing and friendly. You won't get this personal and courteous friendly service at any bank. Fianced my carthrough hem in 2014 nd it was a great experience. Its just turned to 2021 and I wanted to post a review to say THANK YOU AND HAPPY NEW YEAR to everyone at NuMark Countryside. You are all phenominal!

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  Response from the owner

  Thank you for your 5-star review. We are happy that you were pleased with our service. Please reach out for all your financial needs. Happy New Year and thank you for being a part of the NuMark Family!

• A

  Amanda Delgado

  3.0

  I’ve been a credit union member for a long time. I’ve spoken to many customer reps when NuMark was NorthStar and they were all very kind and helpful. Today I spoke to Yvonne or Shavonne (I’m sorry if neither is correct!) and she was not helpful or kind at all. Which is very disappointing. She gave me phone numbers to call the services I needed myself and when I asked her what the notes of my account were to be prepared to speak to the servicer she sounded very annoyed. I spent 30 minutes on hold and she rushed me off in less than 5 minutes. I guess if Sammy would have called me back when she said she would I wouldn’t have needed to call said employee. 3 stars because every other branch has always been very helpful.

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  Response from the owner

  Amanda, thank you for sharing your recent experience with us. Member satisfaction is incredibly important to us and we apologize for falling short of our service expectations. We’d love an opportunity to make things right. Your feedback has been shared with a manager and they will be reaching out to you directly.

• T

  Teresa Kurnat

  1.0

  I heard the commercial on the radio that advertised 1.49% refinancing auto special with approved credit. My credit score is over 800. I applied over the phone and the representative assured me I would qualify. No where in this conversation was I ever informed that certain restrictions may apply such as the year of the car. After they ran my credit, they advised me that due to the fact my car is a little older, I would not qualify for the 1.49%. It is really frustrating to me that they would move forward and run my credit knowing the year of my car and that more than likely it would not qualify. I contacted the manager, Mac Story, to ask if they could contact the credit bureaus to remove the inquiry as they radio ad was misleading. Mr. Story was borderline rude and basically told me it was the consumers responsibility to “read the fine print” and that he would not contact anyone to remove anything. False advertising...period.

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  Response from the owner

  Thank you for your feedback. We have asked a NuMark representative to contact you directly.

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