Nutmeg State Financial Credit Union Broad St, Manchester, Connecticut

Nutmeg State Financial Credit Union Reviews

3.8 stars based on 14 reviews

Featured Comments:

• C

  Christian Doll

  5.0

  I am amending my review. I was contacted by the branch supervisor, Brian, and we had a nice conversation about members, employees, and banking in general. He made me confident that happy members are his goal. I felt like he heard my concerns and was able to use them constructively to prevent this issue from reoccurring in the future. He has a genuine compassion for what he does. For posterior reasons I will be leaving up my un-amended review below so other members and future members can decide for themselves how they choose to view this branch. I was personally surprised that I was contacted and I took that into consideration of my amended review. I don't think I can say national banks would have done the same. Original review______________________________ There is a woman who works there who is downright rude. I had an insurance payout for some damage to my home. The check took 7 business days to clear. I had the audacity to ask why it took so long and was greeted with rude service. Since when are members questions suddenly an annoyance? This isn't customer service. This is: I make the rules and you cannot know why. A sad excuse for service. I only give 2 stars because there is an older gentleman who works here who is awesome. He treats me as a person, not a number on a screen.

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  Response from the owner

  We apologize for the experience that you had at our Manchester location. We are going to reach out to you and help make this right. We hope to serve you better during your next visit.

• J

  Jo Ren

  5.0

  We have been banking here for 6 years and just love it. We recently got a mortgage pre-approval from Nutmeg and found out we qualified for 1% interest less then what Bank of America was giving us!! A whole percent! We couldn’t believe it. Highly recommend!

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  Response from the owner

  Thanks for the great review! We're happy to serve you and your family.

• M

  MJ Future

  1.0

  Don’t get loans or credit cards here, it is a scam. Pressure you and change rates.

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  Response from the owner

  We are unable to identify you because you are not using a full name, so we are unable to reach out to you to resolve your issue. We are happy to speak more by phone if you would like to contact us at 860 513 5000. The 0% credit card transfer offers are for a limited 6 month time period. The rate then defaults to your normal card rate. Our card rates range between 11.95% and 17.95%, not 30% as you’ve stated in your google reviews. All of this information is disclosed in the offer, but again, we are happy to discuss where this offer to clear up any further confusion.

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