Nuvision Credit Union Lake Forest Dr, Laguna Hills, California

Nuvision Credit Union Reviews

5.0 stars based on 6 reviews

Featured Comments:

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  sean sell

  5.0

  Daniel helped me and was very professional. Super kind and did everything I could ask for and more. Would recommend going here to anyone

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  Response from the owner

  Sean, sorry for missing your review at the time. We are now actively listening to our reviews and we’d like to Thank You for the feedback and for being part of the Nuvision family.

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  Natalie M

  1.0

  Not happy with the new hours of 9-5 Monday through Thursday. How is this going to work for the working person? I might need to pull out and leave. How am I supposed to take out over $600.00 when you are closed at 5pm when most people are off at that time? Your ATM will not allow more than that. This is horrible customer service. I am ready to go to another credit union that can be available for in person Monday through Friday until 6pm.

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  Response from the owner

  We understand your concern. While we have changed the hours at some of our branches, we maintain a variety of ways to reach us for secure account access: ATMs and Live Teller Connect machines (deposits, withdrawals and other transactions), online and mobile banking (payments, transfers and many other transactions), and our Call Center (all transactions you can conduct at a branch, other than a physical withdrawal or deposit). The Call Center, at 800-444-6327 is open extended hours for your convenience…from 7:00 a.m. to 6:00 p.m. (Pacific time) Monday through Friday, and from 9:00 a.m. to 1:00 p.m. (Pacific) on Saturday.

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  Nastaran K

  1.0

  I am customer of this branch for over 7 years. About 3 weeks ago, I visited this branch to open a business account, I haven't heard back from them at all. I called 2 times but no luck. They didn't even bother to let me know what the result is. Today, I visited the other financial institution that I have account with, the manager of the branch really helped me and opened my account in less than 30 minutes. Not happy with this. I have to consider if I want to continue with this bank.

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  Response from the owner

  Nastaran, we're very sorry for the unpleasant experience that you had at our Laguna branch. Please know that we value each and every member and the service you received clearly didn't meet our standards. We welcome you to contact us at [email protected] to further discuss your experience.

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