Old National Bank Cottage Grove Rd, Madison, Wisconsin

Old National Bank Reviews

2.6 stars based on 12 reviews

Featured Comments:

• S

  September Liller

  5.0

  ONB has had many changes for the past 2 years within their branch structure. With that comes hard feelings but I have felt that ONB has done their best from both a company and staffing (covid struggles like all businesses) standpoint to ensure their customers needs are met. They are one of the only banks in Dane county that opened their lobbies when still unsure of covid and still welcomed their customers. This branch has challenges just as anyone else but has maintained professional and courteous through these tough times. Thank you!

• K

  Kirsten Fox

  5.0

  Great customer service, I love banking here!

• J

  Jim Wehrle

  1.0

  I've recently experienced a new low in customer service, most likely due to corporate greed. ONB took over my former bank, closed my local branch, reduced hours in the remaining branches and staffed them with people who I suspect are overworked and underpaid but are definitely poorly trained. My latest problem with this bank required me to make three separate 40 mile round trips to straighten out a "lost" IRA transfer check. Why, in this day and age, they would transfer funds from one financial institution to another by a check in the mail is another matter. I was told "that's the way the IRA department does it." Have they not heard of electronic funds transfers? Then there is the call center, the black hole where your phone calls go to die. Every time I call a specific branch I am rerouted to the call center where I have to insist on speaking to someone at the branch I was initially calling. They are cheerful, and thank me for my patience over and over, but the call center is a useless waste of everybody's time. The general lack of basic banking knowledge by this bank's employees does not inspire confidence. I will be closing my remaining accounts at ONB as soon as possible.

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  Response from the owner

  Hi Jim, we appreciate you taking time to share your experience. We take the safety and security of transactions and accounts seriously. If you would like to discuss your concerns, we're available at 1-800-731-2265.

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