Old Point National Bank E Queen St, Hampton, Virginia

Old Point National Bank Reviews

2.8 stars based on 3 reviews

Featured Comments:

• D

  Dannie Garrett

  1.0

  Old Point as a whole is a very disappointing organization. I am an online banker... but the system is always down. Your chargers don’t show up or post to your account for weeks. It’s impossible to get real answers to questions... I call and then I’m just passed from one person to the next. I was out of town... I used my card in my hometown in NC. This is somewhere I’m at a lot. But, this time while there for Thanksgiving they froze my card and it took forever trying to get someone. I just wish things were a little more up to date. I choose this bank when I moved to VA because the company I work for banks with Old Point...but it hasn’t impressed me.

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  Response from the owner

  Dannie, we are very sorry that you’ve had this experience. We hear you and are working on customer improvements, including a new online banking system. Thank you for your feedback!

• A

  A

  1.0

  Went there earlier this morning ,very disappointed at their service and attitude,the employee working there acted like they are so high up there,and you are just a piece of XXXX,the way they talk to you is like they couldn't wait to get rid of you .Lol,why on the earth I will choose this bank ,simply no way.P.S. How surprise it is, for a big bank like that,treat their potential customer like that.

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  Response from the owner

  We are so sorry that you did not have a positive experience. This is absolutely not our standard of service. Please email us at [email protected] with further details so that we may resolve this matter for you.

• C

  Colby R

  1.0

  Lack of customer skills. I was there for an interview. First, they run your credit, and one of the interviewers pissed me off. Overall, it was a crappy interview.The keywords she kept saying was "next time". Those are "we not hiring you" words. Waste of time and gas.