Old Point National Bank Ironbound Rd, Williamsburg, Virginia

Old Point National Bank Reviews

2.6 stars based on 7 reviews

Featured Comments:

• D

  Daniel Stopski

  5.0

  I have been banking at Old Point Bank both commercially and personally well over 20 years. My experience has been very positive primarily due to the service I’ve received from staff and management through the years. Rita Thomas in particular has quickly addressed issues that seemed difficult for others and is always ready to provide options and advice regarding loans and accounts. She represents the bank in a very professional manner while keeping the “Home Town” bank relationship that the national banks strive for. She is an asset for Old Point. Her customer service is top tier. Sincerely , Joe S.

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  Response from the owner

  Thank you for the kind words Joe! We are glad you had a great experience and agree that Rita is a great asset to our team!

• A

  Anne T

  1.0

  For the first time, I tried a domestic wire transfer. Did it online. No results for two days. Called them, was on hold for 45 minutes average on two different days, sent messages through online banking... no go. Finally one agent told me "oh.. we need to verify the transaction on the phone"...they never called me...they just put my transaction on hold without any attempt to contact me either by phone, e-mail, or on their message board. Messages on their website went unanswered... Next agent said he would take care of it... nothing happened. Called back..on hold forever.. this agent tells me that there is no need for phone call...just approval online is good.. again nothing happens..I called next day before 5 pm as I needed to have the money sent urgently...this time they went back to the "need phone call" line. They could have called me on my home phone while I was waiting on my cell phone... they would not do that...I understand need for security...but this was just neglect, and ignorance... passing the buck...misinformation etc. etc. On the fourth try I lost my patience..did some begging... yelling.. finally they relented... I felt like a beggar. My bank, my money, going to someone with same last name...I was completely at their incompetent mercy... no apologies....the last agent I talked to actually yelled at me for not "trusting" her....Unbelievable.....very unique experience for me. Why do I need this bank when I could have done this easily on Western Union?

• C

  Christopher Cordasco

  5.0

  I've been banking with Old Point for years, as has my family. They've always taken good care of us and have kept everything on the up and up. I'd highly recommend banking here.

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  Response from the owner

  Thank you for the kind words, Christopher! We appreciate your business.

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