OneMain Financial Bryant Irvin Rd, Fort Worth, Texas

OneMain Financial Reviews

4.5 stars based on 9 reviews

Featured Comments:

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  Paola Chernosky

  5.0

  Once I walked in that greeted me at the facility. They told me everything that I needed to know and what I needed to pay. And it was very crystal clear on everything.

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  Response from the owner

  Hi Paola! We appreciate your positive feedback about your experience. We take pride in serving our customers, and we hope to see you again soon! -Marissa

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  Deborah Winston

  1.0

  I usually don’t do reviews on companies but this needs to be said. I am a loyal customer and paid my loan ahead of time which my due date isn’t until July of 2023. I was layoff from my job in May and I have tried to communicate with the associates about my account and stay up to date with my insurance claims due to me being unemployed. I’m the one who was reaching out asking questions that needed to be asked not the employees. Last week I asked one of the associates FACE TO FACE if I needed to cancel my payments since the insurance claim is going to make my payments. I was told that the payments would be taking care of by the insurance and that I didn’t have to worry about it. The payment was made by the insurance last week but today a payment was drafted from my account after I was told to not do anything. I called in and sent proof of the payment and I explained to the manager what took place. He was so rude to me and told me it wasn’t their responsibility to tell me to cancel my payments after I explained what one person told me. Then he told me that he wasn’t going to argue with me. Like who would say that to a customer. I also told him that he wasn’t there to hear the conversation so he shouldn’t speak to me like that. And I know how associates can lie about the situation because I done customer services before. If they made a mistake by not canceling my payments after I asked my questions then just say that. Not trying to make me looked bad and blame it on me. He didn’t apologize to me after they made a mistake on my account. Now I have to fight to get my money refunded. I am going through a hardship and they’re treating me like I’m behind on my account. I’m trying my best to do right and this isn’t fair at all. This will be my last time getting a loan from them. And now I don’t feel comfortable calling in and speaking with the associates or manager.

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  Response from the owner

  Deborah, We'd like to learn more to see how we can help. Please send us an email at [email protected] and include your first and last name, Google username, phone number, zip code, and a few additional details about your experience. -AS

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  David Drake

  5.0

  Alexis is great. She is very patient and thorough. Thanks for the GREAT customer service.

More reviews (6)