OneMain Financial Lincolnway E F Goshen, Indiana

OneMain Financial Reviews

3.5 stars based on 6 reviews

Featured Comments:

• W

  Wanda Gall

  5.0

  Very kind and respectful of our needs.

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  Response from the owner

  Hi Wanda, We love hearing about your experience. Thank you for the feedback. Have a great day! - LF

• E

  Ellie Justice

  1.0

  Everything is really good until you get sick and file an insurance claim to make the payments for you. My husband had a stroke and filed a claim. They got $400 in payments and still tried to withdraw a payment from my account! Then told us it was OUR responsibility to tell them to stop the auto withdrawal! Why should a sick customer have to tell them to stop payments that insurance is paying already? Then after we told them to stop auto withdrawal, they did it again.they did it again! We are negative in our account and get an overdraft fee every time they do this. Now, instead of just reversing the payments, they are sending a check through snail mail so my account is sitting negative until the check arrives!! How is that fair? I wouldn't advise you get loans through this company unless you know for a fact you will not get sick or injured b4 it's paid off because you will not be able to rest, you will have to fight every step of the way.

• R

  Rickie LeDuc

  2.0

  As far as the company is concerned, I have no issue with them. Getting a loan was relatively easy, and everything was explained and there have been no surprises. However, I do have an issue with one of the employees in particular at this branch. Their name is Paige, and this person is apparently transphobic. This person was disrespectful to me and my family. I am a transgender woman. When I was in the office getting my loan, I could see it in her face that she did not approve of my existence, which made me very uncomfortable. All of my paperwork says that I am female, and my drivers license says that I am female. When I recently had some financial hardships and was a few weeks late on my payment, Paige called my mother, and would only refer to me has he or him, completely disregarding the fact that she knows I identify female. If you are a member of the LGBTQ community, or an ally, or just someone who believes that people should be respected regardless of personal differences, I would recommend that you take your business elsewhere. I give this company 2 stars instead of one, because if not for this one individual, my experience thus far has been positive, and if not for Paige, I would have given 5 stars easily. If I receive an apology, I would be happy to change this review.

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