OneMain Financial Sweetwater Rd, National City, California

OneMain Financial Reviews

2.9 stars based on 11 reviews

Featured Comments:

• l

  leticia alcales

  5.0

  Very fast and easy to have the amount that I occupy, excellent attention in the office and by phone, Thank you OneMain Financial.

  ---

  Response from the owner

  Hello! Thank you for your feedback and for being a customer! -Marissa

• S

  Stephanie

  1.0

  The person I dealt with directly, was Alexander Arambula, Branch Manager. He would not take "no" as an answer. Regardless how many times I had to say it. He kept trying to upsell me their "version" of insurance, I politely declined three times, and he straight up asked me what was my reason was for saying no, and still could not accept that I just did not want it. He would not drop it. And after I said no, he used my past experiences against me. I was on disability for some time a few years back, and on unemployment, most recently because of covid-19, just absolutely disgusting technique to win me over. Kept saying since I had experience those things already, I should get their "insurance", everyone else has gotten it, could not believe I did not want it, etc. And still, after saying "no" more than enough times, he made sure to let me know that I "was the first to not get it, especially at a time like this" with a condescending tone. Another thing, he was very annoyed when I was reading my paperwork on the computer screen before signing. Why? As he went through the pages, he briefly described what it says, and then told me to sign, but I chose to read it for myself first. I could feel him tensing up, like an attitude was building. He just kept saying, "I already told what this says, just sign." Extremely shady and concerning. And last, but not least, he specifically said payments can only be made directly with them, taken out monthly for a certain monthly amount. And if I wanted to make another payment, or pay more, I would have to call them and set one up. Which is funny, because when I got home, a few hours later, I received an email directly from the company that I can make online payments through my online account, that I had to set up in the beginning. My only regret was not cussing him out and putting him in check. And he's a "Branch Manager".

  ---

  Response from the owner

  Hello Stephanie and thanks for reaching out. We'd like to learn more about this situation. Please email: [email protected] with your phone number, zip code, Google username and a few more details about your experience. -AS

• A

  Angel Torres

  1.0

  They lie a complete waste of time stay away they are a scam

  ---

  Response from the owner

  Hi Angel, We'd like to learn more about this situation. Please email: [email protected] with your phone number, zip code, and Google username if you would like a member of our customer care team to reach out to you. -AS

More reviews (8)