OneMain Financial W New Haven Ave B Melbourne, Florida

OneMain Financial Reviews

3.0 stars based on 29 reviews

Featured Comments:

• J

  Jordan James

  5.0

  Mary went above and beyond in helping me explore my options. The customer service was exemplary! I was impressed at her patience and professionalism with me. I feel every representative should be a little more like Mary. She is most certainly an asset to this location!

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  Response from the owner

  Hi Jordan, Thank you for your kind words. It is truly nice to hear about your experience. Best wishes -JS

• D

  Dominic Wert

  1.0

  They told me they can use my car as collateral they check my credit report and everything was approved they just needed one more paystub to verify income, I get a call a few moments after I upload another paystub and then they want to tell me they can’t approve me because my car doesn’t have enough equity after they said everything was good to go? How does that make any sense? I feel like they have no clue what they are talking about or what is going on they just tell you what you want to hear. I have a 2015 4x4 Dodge Durango with 123,000 miles on it all I wanted was a $7,000 dollar loan I know for a fact my car is worth double that if not more. WOULD NOT RECOMMEND.

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  Response from the owner

  Hi Dominic. Dependent on the type of loan, decisions are made based on a variety of factors including credit history, income, and expenses. Not all loans require collateral, but those that do also take into account the value of that collateral. We know this isn't the result you were hoping for. Our loan specialists make decisions based on a variety of different factors. Please call 855-663-6246 and one of our representative would be happy to send you a statement of specific reasons your request went unfulfilled. -AS

• M

  Michelle Gagnier

  2.0

  Not too professional... Lots of calling them for a response and to get answers. I was told one interest rate, but during signing it was no longer available?? It was just a day later as they did not have files uploaded? Lots of issues with trying to get this all done... Though maybe that's normal with personal loans?? Idk. Just was painful to go through on my end

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  Response from the owner

  Hi Michelle. Interest rates are contingent on a multitude of factors, including credit score, and the information provided on the loan application including your ability to meet our credit standards, which includes things like your credit history and your income after your monthly expenses. If you have any questions or concerns, your local branch is there for you. You can find your branch's contact information here: https://spr.ly/OMFBranches. Sincerely, -AS

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