OneMain Financial 2nd St, Henderson, Kentucky

OneMain Financial Reviews

4.5 stars based on 7 reviews

Featured Comments:

• c

  colin brewer

  5.0

  Really fast and simple. The loan officer was really nice.

  ---

  Response from the owner

  Hi Colin, Online feedback is valuable to us and we are thankful you took the time to let us know about your experience. Best wishes- JS

• S

  Shannon Willett

  5.0

  We needed a loan because we were trying to get our credit scores higher. A personal loan was just a way to do it. We did not have to have the loan for anything specific so when they called 7 times in one day first my bf then me 7 times each. We almost backed out because of the calls. Now its signed but they are still calling. I will admit that these people are a little on the pushy side.

  ---

  Response from the owner

  Hi Shannon, Thank you for taking the time to share your experience. We’re sorry your experience was not what you fully anticipated, but we are glad to hear that overall it was a good one. We do appreciate your feedback, it's what helps us do our jobs better. Please reach out if you need additional assistance. – LF

• j

  janet ziegler

  1.0

  I would never recommend one main in Henderson especially Chris Baize. He was extremely rude and unprofessional to us during the entire time we were in the branch office. Incredibly after we were in the office we were at a local gas station and saw him. We said and did nothing to him but he flipped us off with his middle finger twice. I was sitting in my car when he arrived. He got out of his vehicle and flipped me off to which I did nothing. He then went to the door of the gas station and flipped us off again. The next morning my husband went to the office because I left my purse there, and they defended him while he stood there laughing at my husband. I was upset by all the smart comments and smirks while we were in the office but never once was an apology made or did they ever change course in how they were treating us. Chris was rude the entire time we were there. My six yr old son said he needed to use the bathroom really bad to which Chris rudely told me wasn't allowed even as my son said he couldnt wait and was going to pee in his underwear. Then they were really rude to me saying I had to take him somewhere else or go outside. He isn't a toddler so he did not pee in his clothes. The lady in charge ?Michelle then came to tell me how unacceptable it was for my son to pee on himself and that I needed to leave. I actually had no way to take him anywhere because my husband had left to get a needed paper. The lady in charge ?Michelle never asked if she could be of help or do anything to remedy the situation. They did in fact make a big deal the next am that they were going to clean and sanitize the whole office though there was nothing wet there whatsoever. I am trying to understand how they could not let him use the restroom and clean the toilet but now are going to clean the entire office. The manager said they were extremely professional to us. It doesn't take much common sense to figure out that if someone in your office is going to receive money but is very upset there might be a problem. Again the manager did NOTHING to remedy the situation or apologize or offer help. All of this rudeness is because we came in 30 min before they closed. We also left before they closed. This is how they treat customers who are going to pay back loans with interest?

More reviews (4)