OnPoint Community Credit Union Se Oak Grove Blvd, Milwaukie, Oregon

OnPoint Community Credit Union Reviews

3.3 stars based on 35 reviews

Featured Comments:

• K

  Kyleen Stein

  5.0

  I've always encountered attentive service with a smile, efficiency, and knowledgeable staff. I utilize them for personal and business accounts. Several of my family members also bank here. Here or Bank of the West are excellent options for local banking in the Milwaukie-ish area.

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  Response from the owner

  Kyleen, Thanks for trusting us with both your personal and business accounts. Your kind words mean the world to our team. We look forward to seeing you again soon! Best, -OnPoint

• m

  mike nault

  1.0

  Onpoint do lied, l called at about 10:15 this morning and after about 15-20 minutes on hold l chose the option of holding my place in line and was told that l would be contacted when. It is now 1:01 and have yet to be called. There are no options to go direct to a live person and the employees of onpoint are learning from the automatic responders who don’t care either

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  Response from the owner

  Mike, Thanks for sharing your experience. We're sorry to hear that you were experiencing some troubles with our phone systems. We'll share your feedback with our team. It's always our goal to provide excellent service and we're sorry that we missed the mark. Please let us know if there's anything else we can do for you. Sincerely, -OnPoint

• M

  Marc R.

  3.0

  I used to be a member when it was Portland Teachers Credit Union and it was great. I have been a member of Onpoint for around 10 years and I have watched them change from the credit union I used to know to a much more ambitious bank. I use the term "bank" because it feels to me like that is what they aspire to become. They are going through a huge expansion by replacing Chase in the Fred Meyer stores. They have become much meaner in enforcing penalty fees and punitive policies when the industry trend is going in the opposite direction. Go ahead and become like the big banks and cause you founders to roll over in their graves. I will find a real community credit union to join.

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  Response from the owner

  Thanks for sharing your feedback. We understand your concerns and want to assure you that we are dedicated to the same local quality service our members have come to love since our founding as PTCU. In 2021 we took the opportunity to expand to offer more convenient in-person banking services to our community. If possible, we would appreciate an opportunity to discuss your recent account history, including any potential fees you may have incurred. You can request an in-person or phone appointment at your local branch here: https://www.onpointcu.com/schedule/ Or just stop by or give us a call at your earliest convenience. We hope to hear from you soon. Sincerely, -OnPoint

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