OnPoint Community Credit Union Ne Fremont St, Portland, Oregon

OnPoint Community Credit Union Reviews

3.4 stars based on 12 reviews

Featured Comments:

• J

  Joanna Brands

  5.0

  Great credit union, exceptional customer service they follow through and really make an effort. I had an issue opening an account and they went above and beyond my expectations of customer service by contacting the higher ups to make sure I was able to open an account it was great and I plan on staying with them for a while. I see where some reviews mentioning there’s no parking. Well this branch is specifically located in an area where there’s not a lot of parking to the public and it’s pretty obvious The building this credit union is located and does not offer parking oh however it’s great for me because I live nearby and it’s within walking distance. There’s so many on point credit unions most people are able to go to a different location if they are driving.

• H

  Hannah Dugo

  2.0

  I went in with a specific card issue and the lady was super rude. Seemed like she had no interest in helping me and just brushed me aside and gave me a phone number for automated card help (which I had already tried before). I explained that I'd already tried it and that I needed a different solution but she told me that there was nothing else she could do to help. Later I talked to a representative on the phone and they told me she had cancelled my card without telling me after instructing me to call to active it and refusing to issue me a new one as I'd asked while I was there. Very annoying, as I rarely have time to go into an OnPoint location and when I finally did they were unfriendly and unhelpful. Only reason I'm giving 2 stars instead of 1 is because the lady on the phone was super nice.

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  Response from the owner

  Hannah, Thanks for sharing your experience. If possible, please send us any additional details about your concerns directly to our branch team. If you include your contact info we'll follow up with you directly. We take member concerns very seriously and look forward to the opportunity to talk with you about your visit. You can request a phone appointment with our team here: https://www.onpointcu.com/fremont-and-williams-branch/ We hope to hear from you soon. Sincerely, -OnPoint

• H

  Humberto Rivero

  5.0

  Although there is no onsite parking here there is a unique bike-through and I found street parking in a matter of seconds on a Saturday. Staff was friendly and followed covid protocols. They helped me and I was on my way fairly quickly and smoothly.

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  Response from the owner

  Humberto, Thanks for sharing your experience. Please let us know if we can help you with anything else. We look forward to seeing you again soon. Best, -OnPoint

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