OnPoint Community Credit Union Coburg Rd, Eugene, Oregon

OnPoint Community Credit Union Reviews

4.2 stars based on 21 reviews

Featured Comments:

• c

  carla kay

  5.0

  They are customer friendly. Much different then a standard bank.

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  Response from the owner

  Carla, Thank you for your membership and your review. Please let us know if we can help you with anything else. Best, -OnPoint

• I

  Ian Hall

  1.0

  DO NOT BANK WITH THIS CREDIT UNION!! They had a fake promotion going which I was told that you only need to have 1. Online banking, 2. a deposit into the account with 90 days and 3. have it opened by Dec 31st, 2021. However, they don't tell you that it has to be over $500 to get the $200 promotion. So they are running a scam so they don't have to pay it out, and lying to there members. I emailed and tried to call the manager of this branch and the person that made the mistake, and never heard back from them. They didn't want to face the music, and fix there issue. Second issue, Applied for a loan, was approved but they would pay creditor (which is what I was fine with, that is what I wanted) but stated I had to take the full amount of the loan, even though the amount I was approved for was more then my debt amount was. So they wanted me to pay them money and interest on money that wouldn't be sent to any other creditor, I wouldn't have access to, and would not leave the credit union! Which has to be a form of fraud. Thinking about report that to the CFPB and NMLS (unless they can correct it) So glad I declined the loan and closed my membership. (Also love how it takes 2 week to mail a check for money that is rightfully yours. Mail from Eugene to Eugene doesn't take two weeks!) Like they don't want to let go of money that is not there's. The loan officer and loan processor also need some customer service training. Finally there call center phone tree doesn't work. You have to just say "representative" and hopefully get to someone, or hope they will call you back to have the warmth of a TSA screener! Go bank at OCCU were they actually care and take care of you! Stay far away from OnPoint. Don't deal with the headache!

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  Response from the owner

  Ian, Thank you for sharing your concerns. Whenever we provide new account opening incentives we always provide ample details about the requirements. Our goal is to grow our membership in a meaningful way and this can only happen if we offer transparency from the initial account opening. Additionally, the loan experience described also does not align with our policies and how we deliver loans, nor does this description match our records. If possible, please stop by the branch or reach out to our team and we can review the loan details with you. We hope to hear from you soon and look forward to the opportunity to discuss this experience in greater detail. Sincerely, -OnPoint

• S

  Sunee

  5.0

  I've been with onpoint for years. Before they had their other locations infact. They have out done themselves this time. The intrest rates right now are to completely die for. I can't wait for my next journey. The best part is I can do it by myself.🥰

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  Response from the owner

  Sunee, Thank you for your support! We're happy to hear that you appreciate our great rates! Best, -OnPoint

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