OnPoint Community Credit Union Se Mill Plain Blvd, Vancouver, Washington

OnPoint Community Credit Union Reviews

3.9 stars based on 20 reviews

Featured Comments:

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  Robert Berg

  5.0

  There are many different reasons to value a bank or credit union. For me it starts with great customer service weather it's over the phone or in person at the branch. OnPoint Mill Plain branch shines very bright in that category! Aside from customer service, OnPoint as a credit union is there to serve it's members, not shareholders, like traditional banks. OnPoint offers very competitive rates on auto financing, credit building programs for young people without a credit history to obtain their first credit card and build credit. And many other services designed to help their customers without feeing them to death like the giant monster megabanks. Every experience that I have had with them has been exceptional from a customer service standpoint. As long as they continue to shine they will continue to get my business. in my 52 years I have had many relationships with various financial institutions and I never thought that I would leave USAA, but OnPoint has won me over. I wish I got the teller's name that patiently helped at the counter on 4/20/2021. The transaction took nearly an hour and a half because my other bank (which no longer has my business) could not do something as simple as letting me withdraw my own money through a debit card cash advance. The teller who helped me at OnPoint was very courteous, friendly and helpful throughout the entire hour and a half that I fought on the phone with my old bank. Whoever you were, thank you!!! You now have a new customer.

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  Response from the owner

  Robert, Thanks for taking the time to share your experience! Welcome to the OnPoint family. We'll share your story with our team and ensure that they know you appreciate their efforts. Please let us know if we can help you with anything else. Best, -OnPoint

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  Nick Bender

  1.0

  On my first visit, I had explained to the banker that I was looking to move all of my banking accounts to a new bank because of dissatisfaction with the customer service of my previous bank. I was told that a couple of my new accounts would require me to speak to another banker, so I opened the ones I could and setup and appointment for the following Saturday. When the appointment day arrived, I went into the location and told them about my appointment. I was immediately brought to the banker, who claimed that the only appointment she had was for someone else. I explained that my appointment had been set a week ago, but she insisted that I had no appointment on the schedule. She was extremely rude and short with me, especially considering that I had just moved my accounts from a bank with poor customer service. I promptly closed my remaining accounts with Onpoint and will NOT be doing business with them again. Add them to a growing list of banks that are not the least bit interested in providing any kind of security or customer service.

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  Response from the owner

  Nick, Thanks for sharing your feedback. We always strive to provide an excellent member experience and we're sorry that we missed the mark. Please let us know if we can do anything else for you. This is not a typical experience and we hope that you consider OnPoint again in the future. Sincerely, -OnPoint

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  Leslie Peterson

  1.0

  This is the third I have come in to check my accounts recently and have had to leave after waiting too long. After standing in line I knocked on a mangers door and was told someone would be with me soon. I waited in line over 15 minutes. None of the staff were available to help tgose of us standing in line. 2 people sitting at desks in lobby both working with customers, only ONE teller working the front while there's a line. Both doors to the management offices shut. Another person on the other side of bank with her door shut as well. Left after waiting too long and went to use ATM, ATM said not accepting cash to make deposit. Never have this problem at my other branch. Won't return a forth time.

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  Response from the owner

  Leslie, Thanks for sharing your concerns. We understand how it may be frustrating when some employees are not helping the Teller row. Please know that all of our employees are diligently working on helping members - this includes tasks that require them to be at their desks. We apologize for the inconvenience. Sincerely, -OnPoint

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