Orange County’s Credit Union - Ross St. N Ross St, Santa Ana, California

Orange County’s Credit Union - Ross St. Reviews

3.8 stars based on 16 reviews

Featured Comments:

• A

  Alvaro Silva

  5.0

  Employees try to help on anything they can.

  ---

  Response from the owner

  Hi Alvaro, Thank you so much for taking the time to share these kind words with us. It will always be our priority to go above and beyond for our incredible Members, and we're so glad to hear that your experience with us has been superb. Thank you for your loyalty as a Member of Orange County's Credit Union!

• A

  Adam

  3.0

  The high ceiling in the lobby of this location gives it a very loud echo for all the ill-behaved toddlers. One wall that borders with said high ceiling has windows and lights that look like they belong on the EXterior of a building but are INside. Said windows and lights are worth photographing, and they really should make a photo of it available on their website and social media. How does photographing the unique architectural features of a building violate member privacy or security, or especially building security as they have now claimed?!?!? As a responsible adult I will take my business elsewhere until these ridiculous policies are relaxed and these irrelevant claims are no longer made. Most of the pix on both Google and Yelp are inside the building. I assume that action was taken against the person who took and posted them. As of February 7th, 2022 I no longer possess any photos of this or any other OCCU branch, and am now in the process of opening a checking account elsewhere. Once I verify that that other account is functioning and receiving all of my direct deposits, I will be done with this financial institution.

  ---

  Response from the owner

  Hi Adam, We apologize again for any inconvenience. As we've shared with you, photography from inside our branches is not permitted to protect our Member and Associate privacy and safety, as well as building security — aligned with our policies as a credit union. If you would like to learn more about our privacy and security policies, we encourage you to reach out to our Member Experience team at (714) 755-5900 extension 4401 during business hours, and we would be happy to hear from you and discuss more. We thank you for your understanding.

• F

  Fezztheteddy

  1.0

  Wish they were open more longer on a Saturday

  ---

  Response from the owner

  Hi there, We thank you for taking the time to share your constructive feedback with us. We apologize for any inconvenience you may experience due to our hours of operation on Saturdays. Our goal is to make our services as convenient as possible for our Members, and we have shared your feedback with the Member services team for future consideration as we continue to improve our offerings. Thank you for your loyalty as a Member with Orange County's Credit Union.

More reviews (13)