Oregon State Credit Union Nw Hickory St, Albany, Oregon

Oregon State Credit Union Reviews

3.5 stars based on 16 reviews

Featured Comments:

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  Travis Eubanks

  5.0

  A wrongful garnishment was placed on my account by a creditor. The bank took the money out of my account to bring my balance to zero dollars, which ended up being kept as a processing fee. I had called the creditor and got everything cleared up with them, and they understood that the garnishment was a mistake since I am unemployed still. I called OSU Credit Union to see if I could get the money/fee back that they had taken for the garnishment. At first it sounded like that wasn’t something that they could do and I got upset. I wrote a review about my experience and then this happened…I was immediately called by a person named, Alexis who handles the garnishment processing‘s for OSU Credit Union, and she was very understanding. My call should have been routed to her but got lost in a miscommunication. Alexis saved the day and reversed the fee. I choose a local credit union to bank with because they treat you like real people and understand that mistakes happen. If ever you have an issue with a garnishment on your account, just ask for Alexis and she will advocate for you the best she can!!!

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  Response from the owner

  Hi Travis. I understand we were able to resolve this for you. Thank you for reaching out.

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  Andrew Portukalian

  1.0

  Very few locations. Understaffed. ATM is slow and buggy; it makes you take your card out and put it back in multiple times for one tranasaction and then doesn't even deposit cash until days later. No Shared branch banking means there's no reason to keep an account here.

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  Elizabeth R Hennessey

  1.0

  Changed their sister banking policy but wont post it anywhere so you have to get all the way to a teller to find out they dont sister bank anymore.

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  Response from the owner

  Thank you for your comment. Your question is about Shared branching. We discontinue Shared Branching in September of 2020 given the wide spread availability of electronic services and for the safety of our members and employees due to the pandemic. Notifications of this change went out to impacted members prior to this change. You can still access ATMs across the CO-OP Network. We apologize for the inconvenience that you experienced. Thank you again for sharing.

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