ORNL Federal Credit Union S Rutgers Ave, Oak Ridge, Tennessee

ORNL Federal Credit Union Reviews

3.3 stars based on 39 reviews

Featured Comments:

• M

  Mindy Riddle

  5.0

  I had a frustrating member experience on my first attempt at paying my rent by phone today. But it's ok, I know everyone makes mistakes and needs a chance to learn. I know as a member, I can call to make internal phone transfers. I do it almost every month. I'm not going to be that member who acts unpleasant with call center representatives. So, I hung up without pressing harder. But, I still needed to get my rent paid on time. I called the Care Center again with hopes of getting a different representative. This call I received Jay. She was polite and professional. The most important part was she actually listened to what I was saying. Thank you Jay for turning my experience around without even knowing it just happened. I strongly believe in credit when credit is due. Jay provided me excellent member service tonight by assisting me with getting my rent paid.

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  Response from the owner

  We are very glad to hear that Jay was able to take care of your needs and provide you with such excellent member service. We appreciate your kind words and the fact that you took time to leave us a review. Thank you!

• E

  Emily Parsons

  1.0

  Worst place ever! Got a loan through them for a car, which I'm trying to sell. They obviously don't know what a 10 day pay off is, even though I told them MULTIPLE times the info I need on it. They have sent me the wrong thing numerous times.

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  Response from the owner

  Hey Emily, we apologize for this inconvenience and understand your frustrations. Would you mind emailing us at [email protected] to tell us more about your experience and who you spoke with? We would like to correct this asap! Thank you!

• C

  Courtney

  1.0

  I tried getting my elderly mother set up on telephone banking. I took her inside and waited in line to speak to someone who admittedly said he didn't know what the member number was when she calls in. The manager at this location wasn't even able to help us complete the set up. They attempted to set up the app and that did not work either. No one at the ornl credit union locations are of any help. This is exactly why I switched to y12.

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  Response from the owner

  Hey Courtney, we would be happy to help get your mother setup on our mobile banking app and have a digital team that can walk you through the process. Would you mind getting in touch with us at [email protected]? Thank you!

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