Bank of America Financial Center Main St, Oak Ridge, Tennessee

Bank of America Financial Center Reviews

2.7 stars based on 26 reviews

Featured Comments:

• G

  Guy Willard

  5.0

  Very kind and patient. Explained thoroughly their process of opening account and maintaining one

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  Response from the owner

  Hi Guy. Thank you for the positive review about your recent experience with Bank of America. We appreciate you taking the time to let us know. ^tasha

• S

  Shawna Chadwick Rose

  1.0

  I went to the Oak Ridge branch Friday with the proceeds from my home sale and was told they were too busy to open a savings account for my husband and I (it was a large check and we needed to hold it there for our next home purchases). We also needed these funds available for paying bills this week. We already have an established checking account at this branch. When someone jumped in to help, we were then told that we could access our money in portions. A small amount on Tuesday, 5/10 & the remainder by Friday 5/13. I wasn’t happy but the reasoning was, “it’s such a large amount and it’s a check.” Whatever. That evening I received a notification that I wouldn’t be able to access ANY of the money until 5/17. I am unable to get a response back from Facebook customer reps although they’ve promised to respond. Phone customer reps have only said, “it’s a check for a large amount so this is policy” and can’t explain why I was told something different at my branch. I work in Knoxville as a RN Mon-Fri 8-5 but my branch is only open M-F 10-4 so how am I supposed to handle this?? How do I get help? How do I pay bills without money? How do I purchase my next home?? How does it feel to keep your customer’s hard earned money? I’ll be there as soon as I can get another half day off from work again to close all of my accounts. Enjoy my money while you have it, Bank of America.

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  Response from the owner

  Hello Shawna. We’d like to keep you as a client. Please reach out to a member of our Social Media Client Care team on Twitter at https://twitter.com/BofA_Help or Facebook https://www.facebook.com/BankofAmerica. ^nicole

• M

  Mitchell Sexton

  1.0

  The only BOA in our area. I drove down to Oak Ridge to pick up my paycheck and decided to drop in to deposit it. Pulled up my account info via mobile banking but they wouldn't deposit it without my debit card. Sorry my wife needed it today. No matter I was able to deposit my check via mobile banking without a debit card or ID. What's the point in having 3 employees and still having to wait in line? After banking with BOA for 7 yrs it's time I pull my gold member funds out and go elsewhere! This place is terrible. Don't ask me to reach out to anyone on Twitter as I do not have a Twitter account!!

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  Response from the owner

  Hi Mitchell. We’re sorry to hear that your experience wasn't at the level you expected, and we’ll certainly be sharing your feedback with our leadership team. If you need further assistance, please reach out to a member of our Social Media Client Care team on Twitter at https://twitter.com/BofA_Help or Facebook https://www.facebook.com/BankofAmerica. ^marty

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