Pac West Credit Valley River Dr, Eugene, Oregon

Pac West Credit Reviews

3.0 stars based on 18 reviews

Featured Comments:

• U

  User 5891

  5.0

  PAC west credit is beyond amazing. It was hard for me to get approved for a vehicle when I needed one. I went through a lot. When I came across pac west they approved me immediately especially with my low credit score and gave me the amount I wanted to pay monthly on my car. Hands down the best! 😊 been with them for about a year now and haven’t had any issues. Spoke with someone over the phone twice before Covid and never had to wait for a long time for someone to pick up. Never had an issue with paying online either. I would recommend pac west to anyone!

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  Response from the owner

  Thank you for your kind words! We are always happy to help!

• K

  Keke's Dream

  2.0

  hi everyone looking at the reviews, here is a very articulate review for you if your looking to see if ths lender is right for you. I was in a car accident a few months back went to a dealership that was absolutely amazing , they got me a great loan and financing with this company back in September. well everything was fie until February that my son of special needs required special attention due to a head injury he had, i moved out of Oregon to California to be with family. i had called them to let them know of my situation, Shareen i believe is the main representative I had spoken with she said" with the payment of 6 months the month of March can be a skip month, she said she had taken notes on my account but When i spoke with nick he said the month of march would have been the 6th, if you do the math from sept to march that is the sixth month, not only did i explain that i had just gotten a new job and wouldn't get paid till the 29th of this month and that i would make a full payment of march April and the following month, they were very rude and denied to help in any way. they do not abide the companies values. I have worked in collections and financial institutions. I have financed through Toyota and have never been treated with such mannerism especially after explaining my situation. being one month behind. they could not even extend the time period either pay or we cant help you at all. i really hope corporate sees this.

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  Response from the owner

  Hello Keke: Without having an account name to review the specifics, I can only respond to what I am reading. These types of loans are high risk for the company, but we do try and work with the customers as much as we can when situations arise. We keep in contact with the customer when their account is delinquent by email and phone and regular mail. The company's policy is to allow one interest only payment after the customer has made 3 full months of payments when the loan is new. The next option is to allow a skip payment with a small fee once the new customer has made 6 full payments to show good faith. I understand you had a situation that made your payments more difficult to make, but we cannot allow a customer to keep the vehicle if they are a couple payments behind. Our policy is to retrieve the vehicle and then the customer is always given a chance to pay the account current at that point. We have our policy in place to keep if fair across the board for all of our customers. Should you have more questions about this, you are more than welcome to call and we can go over your account. Our company policies are also on our website if you want to review them further. I hope that helps answer your complaint.

• C

  Chad Tomsic

  1.0

  This company is extremely rude and are not here to help you!

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  Response from the owner

  Hello there. I am sorry you feel this way. We try our best to help out our customers every way we can and strive to give them a great experience each time they contact us. We have noted your concern and will try to make a better experience next time.

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