Partners Federal Credit Union Center Dr, Winter Garden, Florida

Partners Federal Credit Union Reviews

3.1 stars based on 15 reviews

Featured Comments:

• R

  R4F4

  4.0

  What to say about Partners Federal Credit Union at Disney University? Nice customer service with certainly less amount of customers than in the main branch on International Drive. During the years I was in that area this was my go-to branch. My most recent visit had to be at the drive-thru due to COVID-19, which makes the wait be longer but it's understandable as there is way less physical contact that way to protect both bank tellers and customers. The drive thru does need an upgrade, though. And they weren't able to help us find an incoming money transfer so we basically just have to call customer service.

• A

  Austin

  1.0

  Terrible experience with this bank, it’s a joke. I’ve never had a bank make it so difficult to make a payment on a vehicle loan

• N

  Nikki Meyers

  1.0

  This was to be my snowbird bank/credit union. Unfortunately, this financial institution is far...very far, from decent. Last year I signed up for a paperless system. I have both a savings, and a checking here. All I do is deposit checks and money into the accounts...I literally never remove it. Suddenly I realize I have a two (maybe three?) Dollar charge. I called and they explain to me that it is because they mailed me something and it was sent back to them. They mailed it to my out of state address (like I asked them not to do), then because it was not forwarded...I was charged a fee from Partners. They explained that the fee would continue monthly. So, I went in to close both accounts. They assured me the mistake wouldn't happen again, give them one more chance. Fast forward...Less than a year later...I deposit 3 checks at the ATM (with no withdrawal). All three were sizeable. The last one in particular was several thousand dollars. Upon depositing the last check, the ATM machine starts making a loud noise and the screen says my check cannot be returned and to go into the branch. I immediately do that. They tell me they cannot do anything for 10 to 15 business days! I leave, and the next day I call customer service and explain what happened. They offer me a provisional credit of over 6k until they can sort it out. I go back to the branch with the request of speaking to the branch manager. I tell her I'm not ok waiting upwards of 15 days. She explains she can do it in 7 days and will offer me a five HUNDRED dollar credit. I explain to her an over six thousand Dollar credit was offered (that I declined, explaining that it was not necessary). She explains that they shouldn't have offered that to me. The banker and branch manager, Matha Marrero, assured me that it will be handled immediately and she (Martha) will call me asap with any updates or issues. THIRTEEN days later I get a letter, that was forwarded from the address that I specifically told them not to use...telling me they cannot retrieve my check, and I need to go back to its origin and ask for it to be re issued. No one ever called me. Also, on the day that the ATM destroyed/lost my check...two other people were in the lobby waiting to hear back about the same issue that they had...SIX hours before...and the atm was still open for use! The lack of communication and follow through, combined with the unethical banking practices, has me moving my money immediately. The receptionist/teller, Oliva, was incredibly kind. However the branch manager, Martha, who never bothered to call me back...wouldn't even give me the courtesy of apologizing. Definitely a disappointment. UPDATE: Partners: there is no way for me to respond back to you. But if you want to get in touch with me...please do. Telling me on a public review to reach back out to you, for the SIXTH time, is ridiculous. If you want to correct it...work on your communication by reaching out to me.

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  Response from the owner

  Hello Nikki. First, I am so truly sorry for your experience. If possible, we would like the opportunity to discuss this with you further and see if there is anything we can do to make up for this experience and also, to make sure it doesn't happen again. If interested, please let us know and we will reach out. Thank you, Partners!

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