Patelco Credit Union Rosewood Dr, Pleasanton, California

Patelco Credit Union Reviews

3.3 stars based on 14 reviews

Featured Comments:

• B

  Bob B

  4.0

  I use the ATM all the time and it works fine. I also often go inside for other banking matters, and they always seem to be very helpful. Their app is also very good. I can use the app most of the time for transactions like depositing checks or transferring money to other accounts. It also has Zelle for money transactions. It also seems secure with two-factor authentication. It seems like the employees are nice people, trying to help other nice people. I used to do my financial transactions at a bank and was always very disappointed by long lines and bad attitude. This credit Union is by far better. I have also used other ATMs in the Bay Area and gone inside to use the branch in San Francisco. Always good results. And the Patelco Sports Park on Bernal Avenue is proof that Patelco invests in the community. Compare that to what banks put their money into, which is their pockets. I could never figure out why there were so many employees at the bank and yet so few people actually helping customers. At the credit union, most of the people working are helping other people all the time.

• J

  Jody Hady

  5.0

  All my questions were answered and my concerns were put at ease. Damaris was super helpful thank you so much. For those of you complaining have you gone into other banks they were not helpful at all and rude. Every Patelco I have been I have gotten great service accept East Castro Valley Blvd they seam not too helpful.

• R

  Richard Bejar

  2.0

  Over-all I am a happy member with Patelco Credit Union. Today, however was frustrating. I called into the 800 Phone support line to get assistance with a shot card. Once I indicated “Card Services,” there was not clarity on how to get to someone who could assist me with my questions regarding my debit card. I finally did speak briefly with a person named “Nancy.” Nancy was annoying in voice tone, lack of competence, and disinterested in assisting me. Just to hep you all out, it’s extremely annoying when I am asked as a member to input my member account number, social security number, then wait on hold, get someone who then wants to ask me all over again for the same information I input on the automated system. Clarification is fine, unnecessary redundancy is annoying, and makes me feel as if the person isn’t paying attention. Nancy had a disinterested tone of voice, and only wanted to quote me Policy, and was of NO help whatsoever. She should be placed in a comfortable back room counting beans, or doing something that doesn’t entail member interaction. Why is she even working with the membership?

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