PenFed Credit Union Davis Rd, Augusta, Georgia

PenFed Credit Union Reviews

3.1 stars based on 52 reviews

Featured Comments:

• W

  Wendy McBride

  5.0

  I've only had great experiences. I've had this bank account since I was born. (I'm 38!) Ofcourse the name has changed once or twice. But the customer service has always stayed the same. I do however am concerned there's only 1 branch. That makes it very busy from time to time. But I've never left frustrated or angry.

• J

  Jeff Blizzard

  1.0

  Absolutely the worst credit union! Their processes and payment systems are antiquated, their customer service has no real ability to help anyone.. They partner with other companies and when you need assistance, they have to push you off onto another company to get help after waiting an hour on the phone. They cannot take online payments other than bank account and routing numbers, they communicate horribly and the right hand has no idea what the left hand is doing. Unless you enjoy being frustrated and dont mind getting the run around.. I suggest staying far away from this company. THEY SUCK!

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  Response from the owner

  Thank you for sharing your feedback regarding your recent experience with Penfed Credit Union. We can assure you this is not the experience we wish to provide for our members. If you would like to share more details about your experience, please email us at [email protected]. Thank you.

• W

  William Martin

  2.0

  Well I guess as a result of Penfed representatives being ugly to me and wanting me to violate PII just to change a phone number I said I was gonna do everything in my power to get away from Penfed. Well I managed to get refinanced through my local credit union that doesn't require a retinal scan just to make sure it's me. Heck my monthly truck payment went down and my interest also dropped. I hope I NEVER have to deal with this credit union again.

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