Peoples Bank Columbia Ave, Munster, Indiana

Peoples Bank Reviews

3.1 stars based on 10 reviews

Featured Comments:

• j

  john b

  5.0

  I've been needing some really complicated approvals and authorizations from both retail and wealth management recently while I work on funding my education and moving overseas. Peoples Bank has been a welcome relief from dealing with massive government entities and big corporations throughout this process. Navigating things like this can be especially difficult and stressful, so I can appreciate how friendly Peoples Bank has been to my situation. I'm never put on hold. They always listen to my concerns and make sure they're giving me exactly what I need. I'm able to talk to the same officers and staff every time I call, and they know exactly what my situation is. It's so important to know other people are taking an interest in my situation and keeping track of what needs to be done. They follow up with me promptly, and things are taken care of in such a timely manner. I'm often waiting hours, days, weeks for follow up with other services, and I speak to a different agent every time. Peoples Bank has been consistent, competent, and caring every step of the way. I have been a customer at big banks. Banking is never easy, I get that. It can be complicated and stressful. But other banks gave me the feeling I'm on my own. If I hit a wall, I was sent away, told to come back when I figure it out. It was impossible to call branches directly and speak with the officers who handled my case, so I had to call 800 numbers or try to work it out online. At Peoples Bank I have relationships with people I trust.

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  Response from the owner

  Good morning, John. Thank you for your continued relationships with Peoples Bank. We appreciate the kind review, and are happy to hear that your experiences have aligned with our high-quality customer service standards. I will pass your message along to the staff at our Munster Banking Center. Have a wonderful day, and thank you for banking with us!

• J

  John Metzler

  1.0

  Used to love this bank. After recent years lost some money here and there from unexpected fees to errors in deposits. Doesn’t seem like they have any care for their customers anymore. It just doesn’t feel like the same bank as before.

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  Response from the owner

  Good afternoon, John. Thank you so much for your review. At Peoples Bank, we are committed to providing the best possible customer experience. I apologize that your recent experiences have not met that standard. If you have any concerns, we would be happy to talk with you one-on-one and find a better way to meet your needs. Please call Kellie Taillon, Banking Center Manager of our Woodmar location, at 219-932-0052, to further discuss. Thanks, again, and have a great day.

• C

  Coke Pepsi

  1.0

  This by far the worst bank and people to deal with. If you need to do anything with them they are the most unprofessional people to work with. They are only on their schedule and no one else. I would recommend for you not to waste your time with them and to go anywhere else possible

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  Response from the owner

  Thank you for sharing your feedback. At Peoples Bank, we are committed to providing the best experience possible, and we are sorry to learn that your most recent transaction at our Munster Banking Center fell short of that. We have forwarded your concerns to Candice Logue, Banking Center Manager of our Munster location, for investigating internally. If you would like to further discuss your experience, please call 219-836-1964, and Candice would be happy to make time to hear your concerns. Thank you.

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