Pinpoint Federal Credit Union Ferry Ln, Milton, Pennsylvania

Pinpoint Federal Credit Union Reviews

4.5 stars based on 17 reviews

Featured Comments:

• J

  J Beck

  5.0

  Friendly, always try to help, always rectify any problems I'm having. Some of their systems are a little older - debit cards still don't have chips and online banking app is still new - but getting better.

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  Response from the owner

  Thank you for the 5 star review! Our mobile app is gaining new features every month on top of its already robust features, like external account linking, biometric login and mobile deposit. Our credit cards are already chip enabled and we plan to have contactless EMV/chip debit cards in our members' hands in the coming months. We have additional card features in place already, like CardValet - so you can freeze your debit and credit card, receive real time alerts and better manage your spending. We hope you are as excited about the future of our products and services as we are. Thank you for choosing Pinpoint FCU your Financial GPS!

• C

  Cory Gensel

  2.0

  I never leave reviews but this bank had a restriction on the weekend of Black Friday/Cyber Monday on Walmart. I went to purchase a high demand item and was lucky enough to get one before they sold out only to have my transaction blocked because of this restriction. By the time I was able to get another form of payment the item had sold out. This is not the first time I’ve had a transaction block with this bank on multiple websites and I’ve called almost every time to get this to stop and it has not. I also have not received any email or call telling me of any restrictions which would have allowed me to call them to get these removed before I tried to make a purchase from Walmart and therefore allowing me to make the purchase I was so close to making. Very frustrating and disappointing that this would happen on this weekend. I am now considering switching banks after 5+ years here

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  Response from the owner

  Cory, First and foremost we appreciate you being a member since 2016. Your membership with Pinpoint Federal Credit Union is deeply valued. The satisfaction and care of our members is our number one priority, and we apologize that you encountered a less than satisfying experience in the 5 years you have been with us! Please understand that fraud protection on our member's debit and/credit cards is also a high priority for us. The Walmart.com website and out of country transactions have a historically high level of fraud so there is always a restriction on these sites to protect you from having losses due to fraud. The Walmart app and in-store purchases do not contain the same high level of risk as the website, so they are not restricted in this manner. In the future, if you would like to make a purchase that has a higher level of risk, please reach out to our card services area prior to the transaction and we will help make this process smooth for you. Our team is always here to help and mitigate this issue, we hope after your recent discussion with us we are able to make your future experiences with us that much better. Please do not hesitate to reach out with any questions. Best, Your card services team at Pinpoint FCU

• N

  Nate Poff

  5.0

  Very pleased with Gale. Called with some debit card issues. Not only did she resolve my issue, she took the time to explain why the issue happened, and steps I could take to prevent it in the future. She put me on to Pinpoint's app, Card Valet, which has been incredibly useful. She was very helpful, very friendly, and very professional. That being said, I am also extremely satisfied with the entire branch. I've only been with them for less than 2 years, but they are easily the best bank I have ever used. All of the staff are exceptional at their jobs. If you are thinking of switching banks, definitely give this branch a look. You won't be disappointed.

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  Response from the owner

  Hi Nate. Thank you for your review and your compliments. We are so happy that you are extremely satisfied! Member experience is our number 1 priority. We hope that you will reach out again if you need any type of financial services in the future.

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