PNC Bank Old Columbia Pike, Burtonsville, Maryland

PNC Bank Reviews

3.6 stars based on 10 reviews

Featured Comments:

• K

  Karlo Caguioa

  5.0

  Staff was extra helpful. I'm a new immigrant and they took time helping me thru the steps of making a new account and even explaining the best ways to boost my credit score.

• R

  Ronna

  1.0

  When I went to make a deposit of $1,200 in the ATM machine in Burtonsville, MD I received a "please wait" message. After about 3 to 4 minutes it gave me an error message, returned the card, and not the money. At the time I didn't freak out or anything. I figured no problem I will just get the money in the morning when they reconcile the machine. I worked in banking previously, and I know that ATM machines have to be balanced each day. When I called PNC headquarters they said that I would need to wait 10 days, and if their investigation found that I had really made the deposit I could have my money back. I called the branch, and they said that they couldn't give me my money back either, and that it could even take up to 45 days. While talking to the branch representative I learned that the machine was in fact broken on the day that it took my money, and that it had been having problems for a while. You can't tell much about a bank when things are going right. The true test is how are things handled when things go wrong. How is customer service when you have a problem, and how willing are they to resolve it expeditiously. That is the true test of what you are dealing with in a bank.

• R

  Roshni Rountree

  5.0

  I had the most wonderful experience at this branch. I was trying to retrieve copies of two cahier's checks that I issued to a third party. After speaking with representatives on the phone, at a different branch and even at this branch, my request seemed baffling. However, one day I tried my luck and thanks to Roxana, I was able to obtain a copy of my checks. She was knowledgeable and diligent and within a few days, she was calling me to let me know that she was able to get those copies and had put them to the side for me in case I come in when she wasn't there. Times are challening during this Covid season and the smallest random act of kindness could change be a game changer to someone's life. I'm sure Roxana thought she was just doing her job but it was so much more for me. Thank you for being amazing Roxana!

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