Sandy Spring Bank Spencerville Rd, Burtonsville, Maryland

Sandy Spring Bank Reviews

3.7 stars based on 14 reviews

Featured Comments:

• J

  James Thomas

  5.0

  I read all the reviews and I have to believe that the people who wrote negative reviews are talking about a different bank. Sandy Spring Bank financed the construction loan for my house in 1986 and the purchase of six vacation condos in the early 2000's. I was a government employee with a Credit Union in my office so I did not consider Sandy Spring for checking or savings. When I retired in 2014, I went with Suntrust (now Truist) for checking and savings because they had an office in the neighborhood Safeway. The branch I had been using closed during COVID and the nearest branch simply did not perform to my satisfaction. There were frequently long waits for service and their mobile banking was just terrible. I have only recently become a Sandy Spring Bank customer at the Burtonsville branch. There is a night and day difference. There is a "what can I do your you" attitude with everyone I have met there. If a teller is not immediately ready to handle my deposit, I get an apology for the slightest wait. I am contacted frequently to make sure I am satisfied with everything. And most important to me, their mobile banking app works like a charm. If I could give them more than 5 stars, I would.

• C

  CiaraC Hanshaw

  1.0

  I opened an account in the beginning of the year and still have yet to receive my bank card. Then I receive horrible customer service and holds on my funds that are legit and cleared. I feel like I am racially profiled because every time I cash a large amount of money I am questioned, have a long wait and not served as fast and friendly as other customers when I come. I only opened an account here because my lawyer banks with them. I will stay with my other banking institutions and will close this account immediately after today. They lost a great customer

• V

  Vina Etwaroo

  5.0

  Angela is amazing. I explained my problem to her and she helped me resolve it easily. She is also very kind!

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  Response from the owner

  Thank you for sharing your experience with us, Vina. We’re so glad Angela could serve as such a dependable financial partner. We look forward to seeing you again soon!

More reviews (11)