PNC Bank N Bailey Rd, Thorndale, Pennsylvania

PNC Bank Reviews

3.8 stars based on 17 reviews

Featured Comments:

• J

  Jack W

  5.0

  Great customer service, 9:15A Is probably the best time to stop in

• D

  Dennis Stingel

  2.0

  I was a PNC customer for about 3 years, didn’t have any issues and was generally pretty happy. When I did eventually have an issue I called and was told it was being taken care of within 10 days. When two weeks passed and it wasn’t taken care of I reached out again. I was told that they had nothing on record. I provided the date, time and length of the phone call and asked they double check. They told me it would be escalated and I’d hear back within 2 days. A week later nothing. I had to reach out again, at which time they told me to start over from step 1. I told them forget it, I’d be closing my accounts. PNC - 1 star I went to the Bailey Road location to close my accounts. The teller told me to wait in my car and they’d call me when they were ready. Meanwhile two people who came in the branch AFTER me were waiting inside. I refused and was helped much sooner, imagine that. The woman who helped me was able to close 2 of my 3 accounts. The third account had an unsettled disputed charge (they don’t officially settle for 90 days) so it couldn’t be officially closed until April 20th. We filled everything out and she put it on her calendar to close at that time. Unfortunately on April 28th, I had to email them to remind them, since it still was not closed. Seems like a trend with PNC. If you need help, be prepared to have to follow up a bunch of times to make sure they actually follow through. This Branch - 2 stars

• P

  Patty Schenker

  5.0

  This bank has the friendliest & most helpful people working there from the tellers to the branch manager. I've always had excellent service!

More reviews (14)