ProFed Credit Union St Joe River Dr, Fort Wayne, Indiana

ProFed Credit Union Reviews

3.3 stars based on 9 reviews

Featured Comments:

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  Noemi Hernandez

  5.0

  I love banking here, I opened my account online super convenient, do all my banking though the mobile app, and deposit cash through their ATM. Never had a problem with them. I've never had to go in personally all my issues get resolved with a phone call or through chat.

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  Response from the owner

  That's great to hear! Thanks for the positive review, Noemi!

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  Abby T

  1.0

  Not impressed with this company. They are not for the customer, they are for themselves only. I do not advise anyone to go to the company to handle your money. Any purchase you make does not get updated till two days later, by then your overdrafted. Even if your overdrafted, they will allow you to draft your account up to $700 and expect you to pay that within a month. Within that $700, that’s your account being charged and extra $60 per overdraft. Before I was locked out of my account, with the lack of updating any charge before the two days; I attempted to change my password on the ‘app’. The app said that my password change was complete. I updated my password change in my phone, which deletes the old password; and my password didn’t change after all. So I was locked out without any ability to see my account. The only option was to call in. I’m a third shift worker and by the time I’m waking up, they’re closed. Fort Wayne has a lot of factories surrounding it, so the hours of this federal credit union is not for working people. The only good thing that I have to say about this company is that their atms can give you $5 and $10, if you want a smaller bill than a $20. That’s the only good thing about this company. You can’t change your password without calling them or going in. Any of their services are not user friendly or for the customers. If you want a lock box, ProFed charges by the month. 3Rivers FCU charge for the year with the same prices. Crazy how that is. As soon as I pay off my debt, I’ll be going else where to handle my money.

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  Response from the owner

  Abby, we apologize for the negative experience. We want to make it right! Please reach out to us at 260-373-1633 or [email protected] so we can better assist you.

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  Seth Peterson

  1.0

  I’ve been banking with ProFed for years without issue…however, this year has been horrible! They rolled out a new app that has been a nightmare for everyone. They decided that rolling it out on the first of the month(when everyone’s bills are due) was a good idea. And Every visit I’ve had to a branch always has someone there trying to figure out how to use the app. It’s confusing, not user friendly, and has a really dated look. It’s just bad. And then somehow my card gets hacked so they stop the use of my card. That’s good, except the number that was given to activate my new card wasn’t working and I had to go pick up a different card. Now with my new card I keep getting calls from fraud department asking about my transactions. Like dude, it was my old card number! Then the customer service with fraud says I have to call a different number to dispute the charges. If I didn’t have a mortgage with this bank, I would have closed my accounts.

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  Response from the owner

  Hi Seth, we apologize for the trouble you are experiencing with our app and your card. Someone will be reaching out to you shortly.

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