Prosperity Bank W Eldorado Pkwy, Mckinney, Texas

Prosperity Bank Reviews

2.8 stars based on 14 reviews

Featured Comments:

• J

  Jason Morgan

  5.0

  My wheelchair lift broke and wasn't able to get back on my truck in the Prosperity Bank parking lot. I was out there for about 30 min in the 97 degree heat trying to fix it. One of the Prosperity employees brought me out a large cup of cold water. All the staff members are very nice and have always taken great care of me. I've been with Prosperity Bank for nearly 20 years and love the customer service. I believe it was called Viewpoint Bank when I first opened my account. Thank you.

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  Response from the owner

  Hi Jason, Thank you for sharing your feedback! We take pride in our customer service and value your loyalty. We are glad you're part of the Prosperity Bank family and look forward to your next visit!

• H

  Helen Feistel

  1.0

  We had an account with a low balance and were out of state for an extended time unable to access. When I called, I was told that to close it I would either need to go in person (not a possibility at that time) or have the account be at 0 for 30 days. We left the account as is, assuming the monthly fee would quickly take it to $0. Except not only did the monthly fee suddenly start doubling because of an "inactivity fee", but the fees took the balance below $0. I called again and was told again that the account could not be closed without either a zero balance or us being there in person. The lady at that time was able to reverse the charges to bring us back into a positive balance. I asked her if she could just zero out the account instead of bringing it into a positive balance, and she said that was not possible. She said we just needed to try to get in as soon as possible to close the account. I was finally back in town and able to get to the bank about a month and a half later, and of course they had charged more fees that brought it back below zero. This time they insisted that they could not waive those fees and that I would have to pay to bring the account up to zero before it could be closed. The whole process was ridiculous. This is not a bank that is willing to even do the bare minimum. I strongly recommend avoiding them.

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  Response from the owner

  Thank you for your feedback Helen. Please contact us at 1-800-531-1401 so we can learn more about your situation.

• S

  Stephen James

  4.0

  Quick service in the drive trough

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  Response from the owner

  Hi Stephen, Thank you for sharing your feedback. At Prosperity Bank, we take pride in our associates and the customer service they provide. Thank you for visiting us and we hope to see you again soon!

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