Prosperity Bank Redbud Blvd, Mckinney, Texas

Prosperity Bank Reviews

2.2 stars based on 23 reviews

Featured Comments:

• R

  Rachel Doehass

  4.0

  Helpful, reasonably fast. Not super friendly 😁

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  Response from the owner

  Hi Rachel, Thank you for sharing your feedback. We are happy to hear you had a positive experience at our Redbud branch and look forward to seeing you again soon!

• M

  Melissa Finn

  2.0

  The bank is nice on the inside, and the customer service at this location is very pleasant. However, the fraud protection prevents us from using our debit card, and is run through a third party. Attempting to place simple amazon order resulted in a cycle of receiving a text message from Prosperity that they detected fraud, in which you are supposed to be able to confirm through text if it was or wasn't. This service does not actually work. They will then call you, and yell a case number at your voicemail, so you can call their third party fraud department. If you call and state it wasn't fraud using your case number on their automated system, that you in fact made a purchase, they will still hold your card. If you wait the 36-45 minutes it takes to get someone on the phone from their third party fraud center, they will be of absolutely no use. I know because we did this 4 times in one day. They will tell you the hold is off your card and the transaction will go through, but it won't. If you call Prosperity's customer service they will send you back to the third party fraud department. I know because we did that 3 times in one day. If you want a bank where you can never, ever make an online purchase and want to spend 5 hours of your day off being told your card will work 'this time', this is the bank for you. If you want to be able to access your account online on a user friendly interface, this is not the bank for you. If you want to be able to make a purchase online and not have your card held for fraud despite going through their customer service and again, a third parry fraud department, for hours; this is not the bank for you. If all you want is a bank that you can go inside to make deposits and withdrawals and you write one check once a month, this is the bank for you. Cancelling my account now.

• R

  Roy Adams

  1.0

  Drive through buisness is super slow... take it elsewhere. All times of day it's backed up

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