Prosperity Bank Pin Oak Rd, Katy, Texas

Prosperity Bank Reviews

2.0 stars based on 9 reviews

Featured Comments:

• P

  PMTasha B.

  5.0

  Terra in drive thru is the sweetest and most patient csr! She was nice to me even though i made mistake on slip, was upset to drive thru , dealing with personal issues and i admit, i was not as nice as i am normally. I hope to see her next time i need a transaction. Thank you for your positive words and being so nice! 😊👍💯

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  Response from the owner

  Thank you for your feedback and loyalty. We are grateful to have Terra on our team.

• A

  Amanda Haskins

  1.0

  Calling to ask if the branch was open regular hours Friday. After a long hold I was rudely told “Good Friday is not considered a holiday.” As if I needed a lesson... A simple “Yes” would’ve sufficed. The Fry Rd location is much friendlier from my experience.

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  Response from the owner

  Hi Amanda, Thank you for letting us know about your experience. We apologize for not providing better communication and will use your feedback to train our employees. We hope you give us another opportunity to provide you with exceptional customer service.

• R

  Reggie A

  1.0

  first time in 3 years asked the manager to release a hold - on a business check - after - money was out of other bank. Manager says “sorry” (so 1990’s). She says I can take the money that’s in my account already “wow”. She’s naive like a kindergarten kid. People need banks to encash checks. Prosperity holds money for their own interest but sometimes you got to release it for customer without thinking of your their own profits. Update: After 4 days they ask to call the 1-800 number so they can assist me. Very prompt! by their medieval standards.

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  Response from the owner

  Hi Reggie, Thank you for your feedback. We are sorry you had a negative experience. Please contact us at our Customer Service line at 1-800-531-1401 so that we can learn more about your experience and assist you.

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