Regions Bank Nashville Pike, Gallatin, Tennessee

Regions Bank Reviews

3.5 stars based on 15 reviews

Featured Comments:

• J

  Judy DiDomenico

  5.0

  Great customer service. Everyone is always friendly and helpful here.

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  Response from the owner

  We love hearing this feedback! We hope to see you again! -Ana

• M

  Meaghan Holland

  1.0

  I’m absolutely shocked at how this business is ran. My husband and I opened a joint checking account on Saturday. We had an appointment at 11:15. Once we got there, we sat with a lady who hasn’t been there but only 4 weeks. The appointment took well over an hour. That was fine, we were patient and understood that she was new and we weren’t in a hurry. She did have to have several employees help her, but again, I was fine. It got down to our cards and the part where you deposit money into the account. My husband deposited $800 in cash in the account. The lady told us that it looks like everything is working and the funds would be available. Come to find out, they were not. We tried using our cards, declined, going to the atm, declined. The bank has already closed and we couldn’t get anyone to help us. We called the customer service line. Sat on hold for 30 minutes to be told that there is a hold on the deposit till the following business day which was Monday. We were highly annoyed at this point because not one employee told us this would happen. So we wait till Monday….. card still doesn’t work. My husband calls the branch and they forgot to have him sign something. They said all he would have to do is sign another document. He gets off work early to do this and he signs the document. Then he is told that the account still won’t work until the next following business day which is Tuesday. Again, we are highly annoyed and upset about the lack of communication with these employees and honestly do not trust what they are saying. My husband then calls the customer service line and talks to an employee to make sure that is true. The employees ensures him that we would just need to wait until midnight and the card and funds would be available and ready to use. It’s now Tuesday, we just tried to use both cards and both cards do not work. My husband called customer service again and now a different employee tells us that they will not be available until tomorrow because it takes two business days. Who did I give my money to? I’m needing a manager to contact me immediately. I want my money back because this is absolutely unacceptable.

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  Response from the owner

  Hi, Meaghan. We're sorry to hear of the trouble this caused for you and would be glad to review the matter. If you send your phone number to [email protected], we'll call you. -Tyler

• J

  Johnny Graham

  5.0

  This bank was so helpful yesterday was in danger of bank account getting in serious trouble with fees on their end and possibly with who I was paying. Gorgeous woman listened to me did something on computer whereas another regions bank did nothing. I was charged one fee but they paid the bill and I intend to pay it back

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