Regions Bank Shallowford Rd, Gainesville, Georgia

Regions Bank Reviews

4.1 stars based on 8 reviews

Featured Comments:

• D

  Daniela Hernandez

  5.0

  After having a not so pleasant visit, the branch manager Hugo took time to reach out to me and helped me resolve my issue. Hugo was not only helpful but very respectful. I’m glad that Regions have people like him that care about their customers.

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  Response from the owner

  Hello, Daniela. Thank you for sharing your review and feedback, it is very important to us! We’ll make certain to document this incident and forward it to the appropriate teams, and we’re so sorry for the customer service you received if it was unsatisfactory. If you wish to share more please connect with us via email at [email protected], we’ll be glad to engage with you and see how we can further assist. - Hector

• A

  Ashleigh Thompson

  1.0

  If I could give them 0 I would. I called them cause my account was - so much. And I didn't know what was going on. They said they get it straighten out by the end of the day. Well that night it was locked my account up all the way around so I went in to the region bank that next morning. They said they have to get approve by the manager and give me a call back. They didn't call me back. I called them. He said he'll call me back in 30 minute they never did. I called every day for a week to keep getting the same answer we will call you back. Didn't get any answer yet. So I went in there after it still not straighten out. They told me they hold it open to I get my SSI check on the first. But since they 1st was sunday. Friday they told me to come in Monday " today" so I came in to try get the check outta the account. they said that they sent it back to SSI so contact the sender of the check. After they said they hold it open. I had fraud like happen to my account and I didn't have anything to do with it. I didn't forward anything to my account. I didn't sign or authorize it. The money didn't get touch it got sent back it time to just find a new bank.

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  Response from the owner

  Hi, Ashleigh. If you send your phone number to [email protected], we'll be sure to follow up and learn more. -Tyler

• J

  Jeff White

  5.0

  Nallely is a great ambassador of the Regions brand! ALWAYS very helpful!

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  Response from the owner

  Hello Jeff! Our team is certainly glad that you had this positive experience! We hope that we can continue to serve our community in the best way we can! Thank you for taking the time to share this kind experience. - Hector

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