Regions Bank Mount Zion Rd, Decatur, Illinois

Regions Bank Reviews

3.2 stars based on 4 reviews

Featured Comments:

• T

  Tom Siron

  5.0

  Madonna is by far the best teller I have ever had the experience of working with. Great customer service.

• M

  Mr T

  1.0

  5-27-22 4:06PM - I was in town from Florida on real estate business, the teller, an older blonde woman, and manager, a younger guy with a high pitched voice, would not honor a cashiers check written from a local title company. Their only resolution was "go to the downtown location." I told them I was from out of state and I needed the money to close another deal but they did not care and they seemed to enjoy telling me NO. Because of this my other closing was delayed and I have to travel back to Illinois from Florida again. Also, all the real estate agents involved, the seller, and the construction company all have to wait. I did the math and this act of ZERO customer service cost me about $5,000.

  ---

  Response from the owner

  We'd like to apologize for any inconvenience you have had. If we can further discuss your experience, please send over an email to [email protected]. We'll make sure to get in touch. -Ana

• c

  charity miller

  3.0

  I wish they had a phone number that could be used to call and ask a general question. I had to spend 23 minutes on the phone just to be told that I would need to go in and speak with someone.

More reviews (1)