Regions Bank Kingston Pike, Knoxville, Tennessee

Regions Bank Reviews

3.6 stars based on 11 reviews

Featured Comments:

• J

  Jennifer Astorga

  5.0

  They are the nicest people to work with! Helped us open our business and personal account right away. They answer phone calls right away, and are always so happy to assist with whatever you may need. Left Bank of America to come here and couldn’t be more happier.

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  Response from the owner

  We love being there for our customers! Please come back to see us, Jennifer! -Ana

• N

  N E

  1.0

  My boyfriend stopped by to put money in our account and first went to the atm and it was out of order so he went to the drive thru window clerk and our card has one of the stickers over it and the guy just refused to turn the card over and get the number off the back or even let my boyfriend just read him the number. His name was Josh and he was very unpleasant and rude. He also asked for the name on the account and it was given but he couldn't pull anything up? I use another location closer to my house all the time and they have no problem with my card cover or finding my account. Super inconvenient and a pretty bad staff imo. would give zero stars for the experience if I could.

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  Response from the owner

  Hello. Your review and experience are very important to us! We are so sorry for the negative treatment and service you received during this visit. We’d like to document this properly and forward it to the right channels in order to try to improve our service for you and our community. If you wish to share additional details, please email us at [email protected] to share more. We’ll make sure to engage and reply as soon as we can. - Hector

• K

  Kimberly Longstreet

  5.0

  I had a quick question that I couldn’t find the answer to on the company’s website. I spoke to Chris, who was extremely friendly, knowledgeable, and reassuring. A pleasant surprise, considering I called just a few minutes before closing time. I expected the call to go to an automated message, not a real person. Great experience! I’m a tech savvy customer so I rarely need to contact the bank or visit a branch, but this was a great experience that I will remember next time I need something.

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  Response from the owner

  This is so awesome to hear, Kimberly. Happy to hear Chris provided excellent customer service! Thanks for sharing with us! -Trish

More reviews (8)