Regions Bank Murfreesboro Rd, La Vergne, Tennessee

Regions Bank Reviews

2.5 stars based on 20 reviews

Featured Comments:

• E

  Edgwina Mobley

  5.0

  They are really nice every time i go. The drive through tellers are the best, their attitude is wonderful. They are so nice and very helpful every time i go to them. Thank you all for all you do.

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  Response from the owner

  We appreciate you sharing your great experience with us! 😀 -Trish

• m

  morgan rock

  1.0

  Don’t waste your time banking with regions they are a joke of an institution. I will be closing my accounts immediately. I went to regions to report fraudulent activity on my credit card. I was upfront and told them I did not have my license on me and they said no problem we can cut the card off. Withholding the information that I would not have access to my funds. They then proceeded to tell me I couldn’t get a new card until 9 am the next day. I explained the situation to a “manager” who told me he could give me $25 from my account but that’s all. My issue is the fact they cut my card off without the “proper identification” and were willing to give me $25 from the SAME account still without “proper identification” but couldn’t give me access to any other funds or replace my card and refused to turn the card I brought in back on. So I can cut off the card to any account I find on the street and bring in because I don’t need “proper identification” to close an account, just any card, and be given $25 from the same account of the card I just brought in even though under your rules no one checked my “proper identification” to withdraw those funds?

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  Response from the owner

  Hey, Morgan. Our team would like to further discuss your experience. If we can chat, please send over an email to [email protected]. We'll make sure to get in touch. -Ana

• N

  Nicole Velez

  1.0

  I go to this Regions weekly Friday or Saturday to with draw money out of ONE of my accounts and have never had an issue or feel if there was an issue! Just left there now and beyond post that some lady I have Never seen there before by the way attended me and was so rude and out of line. When I approached the counter she said how can I help you I said yes need to make a checking withdrawal please. She then asks me how much for whatever reason instead of giving me my withdrawal slip. I say 4505 she repeats so 45.05? I’m like Ah NO 4,505.00 mam she then gives me a withdrawal slip. After me filing out the withdrawal slip and her having my license looks at me and asked do you have your card? I said no I don’t she proceeded then asked me out of no where are you going to close your account? Right there and then wanted to lose it on this lady as first of all I just told you I need to make a withdrawal why do you need to ask me something so illiterate? I will be calling corporate! She was an older lady, short black hair, with glasses, all the way to the left hand side of the front counter!

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  Response from the owner

  Hello, Nicole. Your review is very important to us! We’re so sorry for the negative experience you had to endure during your visit, this certainly isn’t the type of customer service we want you to expect from us. We’d like to document this properly and forward it to the right channels in efforts to improve our service for you and our community. If you wish to share more, please email us at [email protected]. Our team will make sure to engage and reply as soon as we can. - Hector

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