Regions Bank Kent Stone Way, Alabaster, Alabama

Regions Bank Reviews

3.0 stars based on 12 reviews

Featured Comments:

• B

  B Gamble

  5.0

  I had an issue with a different Regions branch yesterday involving my minor daughter’s student checking account. I didn’t want to deal with the manager at the other location so I stopped in here. From the minute I walked in, the sweet lady at the desk was so helpful and listened to my concerns. She immediately got the manager of this branch to speak to me. The manager, Daisy, was so helpful and considerate. She helped me get the issue resolved and most of all, she listened to me and wanted to help. I can’t say enough about how helpful she was. From now on, I’ll drive out of my way to visit this branch. I wish I would have gotten the first lady’s name who helped me as well, she was amazing too! Thank you Daisy, and your branch for being so kind and helping me!

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  Response from the owner

  Hello. Thank you for sharing your review and feedback, it is very important to us! We apologize for the treatment you received during your visit at the first location, we certainly don't want this to be the type of customer service you can expect from us. Feel free to reach us via email at [email protected] to share more on that experience. - Hector

• F

  Flows Creation

  1.0

  Worst company ever to exist, completely horrible. Predatory and terrible customer service.

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  Response from the owner

  We don't want you to feel this way. We'd be glad to learn more to further discuss your concerns. Feel free to email us at [email protected]. -Trish

• N

  Nairobi Lynn

  1.0

  Drive through experience is horrible, wait time is very very slow. The bank teller at the drive thru (Sara) needs to learn that every person regardless of their skin color is important. She doesn't acknowledge when you drive up or if the other car is another race she chooses to help them first. Also, Sara has very poor customer service skills.

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  Response from the owner

  Hello, Nairobi. Thank you for sharing your review and experience, it is very important to us! We are so sorry for the negative treatment received during your visit. We’ll make sure to document this incident properly and forward it to the appropriate channels. If you wish to share more on this, please email us at [email protected]. We’ll be delighted to engage and reply as soon as we can. - Hector

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