Regions Bank Murray Guard Dr, Jackson, Tennessee

Regions Bank Reviews

4.1 stars based on 10 reviews

Featured Comments:

• K

  Kathleen R.

  5.0

  I opened a new account at Regions when I moved to Jackson. The staff was knowledgeable , helpful, and very friendly! I would recommend this bank to all newcomers and any member of the community in the Jackson area!

• C

  Chan

  1.0

  I will never return to this bank location. A couple of months ago I went inside the bank to order checks. I went to the window first but was told that I need to speak to someone at the desks. Everyone was helping a customer and there were two older women also waiting, so I took a seat. After finishing with a customer, Candace proceeded to ask if the older women need assistance. Zachary had finished helping his customer. Then he walked in and out of his office a couple of times to finish some tasks I guess. He made eye contact with me a couple times so I know that he saw me. At that point, I’ve been patiently waiting for about 30 mins. Then an older gentleman arrived behind me. About 10 more minutes goes by and Zachary proceeds to ask the gentleman behind me if he can help him. He just completely skipped over me even though he clearly saw me sitting there for about 40 mins. At this point, I’m highly upset but patiently waiting until Candace finishes. After Candace finishes with the two older women, I stand up and wait for her to finish typing. (Thinking that once she finishes, she will ask if she can assist me like she asked the older women). She never asks… Then a guy comes from his corner office and ask for her help. They leave me standing there and goes back to his office. Literally I’m the only customer left. Zachary had finished with the older man and after still seeing me there clearly upset, he asks how he can assist me. It’s been almost an hour. Buying the checks only took 5 mins. He apologized for the wait and gave me his card so that “I can call ahead of time and they can assist me”. At this point I’m so over it, but I kept my composure. What was the reason for them to blatantly skip over me? It felt discriminatory and I was infuriated. Especially because I had plans that I had to get to that evening. I’ve been going back and forth on whether to leave this review because I never do this. But this incident has been bothering me ever since. That Regions location has been my bank since I was in High School, but I will not be returning.

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  Response from the owner

  Hello, Chan. Thank you for sharing your review and feedback, it is very important to us! We certainly apologize for the extended wait time and negative treatment you received during your visit. Our team knows how important your time is and valuable how it is to receive help in a timely manner. If we can better serve you in the future, please email us at [email protected] to share more. We’ll make sure to engage and reply as soon as we can. - Hector

• K

  Kelly Webb

  5.0

  I love banking with Regions...They always treat me nicely and are always able to answer any questions I may have...

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  Response from the owner

  Hello, Kelly. Thank you for sharing your review and feedback, it is very important to us! We are certainly delighted to know of the service and treatment you have been receiving. We hope we can continue to provide this type of service for you and our community.

More reviews (7)