Regions Bank N Kendall Dr, Miami, Florida

Regions Bank Reviews

3.0 stars based on 16 reviews

Featured Comments:

• K

  Karim Sheikh

  5.0

  I came to this bank on December 12/2020 to send a wire transfer as the others were closed because of Saturday. While there was a 10 minute wait, I was pleased with the service and attention I got when I was assisted by Mr. Robinson Hernández. He also works at the 107 branch and he shows the traits and character of someone who works a managerial position. At the same time he is also very pleasant to chat with and we even got to talking about things that had nothing to do with banking. He’s just an overall friendly and efficient person and my interaction with him made my experience at Regions a stellar one. This later on helped me several months after when I had an issue with a teller and a deposit at the 107 location and I complained - only to find out he’s the branch manager. Needless to say, he resolved the issue to my complete and total satisfaction.

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  Response from the owner

  We're very happy to hear that Robinson has been a big help! Thank you for taking the time to share this feedback with us, Karim. We hope you have a nice day! -Ana

• E

  Erick Perez

  1.0

  Yessenia Arias, worthless manager ever. I been in the bank 4 times and nothing. And now every time we come to try to see it she is always busy going around hidden from us. Worthless person ever

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  Response from the owner

  We're sorry to hear this was your experience during your visit. We have forwarded your concerns to the appropriate channel. If you'd like to further discuss, feel free to email us at [email protected]. -Trish

• J

  Jessica Serrano

  1.0

  I am not the type to leave reviews, but I felt this needed to be shared. My family has banked with Regions Bank for years - both business & personal accts. We’ve always been happy with the service given at the 147th AVE & 88th ST. (Hammocks) branch. My parents, specifically, have praised the staff & advised others to bank with Regions. In the past months, new staff has been hired and things have changed. This new staff is exceedingly rude; they seem/act annoyed to deal with customers. It’s not just one staff member, it’s seems to be all we’ve encountered. This may be the result of a “new” staff training method or due to a negative/hostile work environment. Either way, we dread visiting the bank. My husband, kids, & I closed our accounts a while ago due to an issue we experienced - I didn’t write a review about that situation. The reason I am writing this review is because of the service my parents received at the Hammocks branch of Regions Bank, around 2:30pm on 1/31/22. ~ My father drafted a letter stating he gave me $400, a month, for my personal expenses. This letter needed to be notarized. I am a licensed notary; however, it’s a ‘conflict of interest’ to notarize a document for oneself and/or family. So, my parents took the letter to their bank, Regions Bank, Hammocks branch - as they had done numerous times in the past! It was not a problem that my parents had to wait almost 2 hours, so the only staff member that was able to notarize documents, became available. The problem happened when the lady treated my parents badly, when they were finally able to see her. She acted as if my parents were ‘wasting her time’ - complaining about everything she had to at the branch (to my parents). She looked over the letter ‘blowing raspberries’ & rolling her eyes. After a few minutes she told my father that she could not notarize the letter because “there’s no proof my father gave me $400.” And she didn’t know my parents, so she could not take them at their word. They went back-&-forth a few minutes. My parents asked if they could call/bring me to the bank to attest that the information on the letter was correct. They told her that we all had accounts with regions. She continued to refused to notarize the letter without giving my parents any solutions to the situation. Finally, they asked for manager was “not available”. So my parents had no other choice, they left the bank - with the un-notarized letter. I told them to go to AMSCOT - where that had no problem getting letter notarized. It was done & resolved within 20mins. ~ As a public notary, I’m hesitant to understand the bases why the lady at Regions Bank refused to notarize the letter. When notarizing documents, one is looking at the legalities - Is the document is legible; Is it dated correctly; does the name on the document match the ID provided; the document must be signed in front of the notary, and matches the ID provided. The notary doesn’t need proof that the information on the document is correct. My parents didn’t want me to write this review - concerned that there may be retribution from the staff member or Regions Bank. However, I am enraged that a Regions Bank, Hammocks branch employee had made my 68yo Hispanic parents feel stupid, stressed, & insecure. What a waste of time & energy! I believe there’s no excuse for that behavior - it is disrespectful, deplorable, & disgusting. Especially from a young, Latina representative of Regions Bank - a place where they’ve banked for years! It’s my hope the branch manager reads this review. I would like the staff involved to analyze this situation from a customer’s prospective & take the steps needed so no client is ever meant to feel as my family. We hope & believe this was a mistake &/or lack of communication. We do not hold ill will towards Regions Bank, Hammocks branch nor the representative that served my parents. Although I do not believe my parents will ask your bank to notarize any other documents.

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  Response from the owner

  We're sorry to hear this has happened when your parents visited their local branch, Jessica. If our team can speak with your parent further, please send us an email with their phone number to [email protected]. We'll make sure to get in touch. -Ana

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