Regions Bank Peavine Rd, Crossville, Tennessee

Regions Bank Reviews

2.5 stars based on 6 reviews

Featured Comments:

• M

  Mary Forte

  5.0

  The employees were very courteous and helpful. Reneisha went above and beyond helping me.

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  Response from the owner

  We appreciate the positive feedback, Mary! Please stop by again if you need us! -Tyler

• W

  Wilma Whisman

  1.0

  I took my 90 year old mother into the 6835 Peavine branch, March 15th, at 3;30 PM. I know they were closing at 4 PM, but the branch manager there was so rude to us, there were no customers there. First she was trying to tell us that we needed an appointment, I could see if they were busy, I opened my own account without an appointment. While the financial consultant was help us to set up the account, the branch manager kept coming in, not allowing us to set up a savings and CD account, she would only allow us to cash a check to start the account. I was trying to tell her we wanted my brother on the account and he lives out of state, leaving in the morning. My mother could not come back to the bank, she is very weak, hard to leave the house. Still, the manager was rushing us out, then she told us we had to pay for checks, I knew for a fact the first checks were issued free, I had just opened my accounts. She insisted, no, no free checks. We were all so upset with her behavior, my brother and I wanted to go to another bank, but my mom said she couldn't do it so we were forced to open the account there. My brother and I have never experienced such rudeness trying to open an account in a bank before. I have always been treated respectively when I was in this bank before by all employees. I was shocked yesterday by the bank manager

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  Response from the owner

  We'd like to apologize for your experience when visiting your local branch. Our team would like to further discuss your visit. Please send over an email with your phone number to [email protected]. We'll make sure to call you. -Ana

• S

  Sherry Martin

  1.0

  Terrible customer service. Uses Covid19 as an excuse for not being able to communicate to the rest of their organization. Both of my parents passed away in June. I'm trying to access their account and provided the required court approved, and signed testamentary documents this week. They tell me they cannot accept them until they submit to their legal team for review and it takes 72 hours for them to respond. Really? We met with the manager and provided death certificates and our intentions almost 3 months ago. Now no one seems to know where they are and they are not ready to allow us to proceed with closing the account. Our family is grieving and we have final bills and obligations to take care of and they are a roadblock. Definitely not doing business with this bank!.

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