Regions Bank US Chelsea, Alabama

Regions Bank Reviews

3.1 stars based on 14 reviews

Featured Comments:

• A

  Aaron Kelley

  5.0

  Always great service! Super friendly and efficient!

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  Response from the owner

  Thanks for sharing this feedback! We hope to see you again! -Ana

• P

  Parker Pitts

  1.0

  I had my account information stolen two weeks ago and over 2,500 dollars was purchased with my debit card. I disputed the claim and have been in touch with the corporate Regions office, as well as the Chelsea, Alabama Regions branch for updates about the dispute I filed, as well as to waive overdraft fees, and other issues secondary to my money being stolen. Every single time I have called up to the Regions in Chelsea, Alabama, someone by the name of “Trell” answers the phone and is extremely rude and disrespectful. I’m aware that my calling is not convenient for anyone there and that they are busy, but questions concerning my money and the fact that I need a new debit card issued is important. Not only is “Trell” always rude when I call this location, she acts as if she does not have time to answer ANY of my questions, nor transfer me to someone that is able to answer my questions. I definitely WILL NOT be returning to this location in the future. Absolutely horrible experience.

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  Response from the owner

  Hello, Parker. Thank you for sharing your review and feedback, it is very important to us! We certainly apologize for the negative experience you've had when contacting this location. Allow us to learn more on this experience, please connect with us via email at [email protected] to share more. We’ll be glad to document your experience properly in efforts to improve our service for you and our community. Feel free to include other questions or inquiries you might have; our team will make sure to respond as soon as we can. - Hector

• C

  Cj Dew

  2.0

  Horrible drive thru experience. Took 30 minutes to literally get a check cashed. Woman in front of me took 20 minutes to do Gos knows what. That’s the point of having a lobby and going inside. Then, when we finally get help, it takes another 15 minutes to actually cash the check. You’d think these people have done this before! Very disappointing as they used to be so good.

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  Response from the owner

  We're sorry for the extended wait time you have experienced. If our team can further chat with you regarding your visit, please send over an email to us to [email protected]. -Ana

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