Regions Bank Prince St, Conway, Arkansas

Regions Bank Reviews

3.0 stars based on 14 reviews

Featured Comments:

• R

  Ricky Masters

  5.0

  The tellers know you by name They are very nice and friendly 😊

• A

  Abby Joy

  1.0

  I have been using Regions for a few years. They have had mine and my husbands business, but it means nothing to them apparently. Don’t expect to get your money back if you try to dispute a charge with them. My husband and I had a charge for $25 on our account that was not us. My husband called after the charge was no longer pending to dispute the claim since it was showing his card was authorized. They told him that it would take a few days to get it taken care of…a couple weeks later and it’s still there. He calls again. They say that they have no record that he ever disputed the charge. They never even looked into it after he called. Then they tell him that it’s been too long for them to do anything about it now, UNLESS he can prove that it wasn’t him. How is he supposed to prove it??? It’s not like we have a receipt or anything OBVIOUSLY. Yes, we are lucky that it was “only” $25. But it’s about the principle. Someone didn’t do their job and properly look into the issue and now we’ve paid the cost. I will be switching to Arvest. Also, I got an email from them today about how to dispute a charge. What an absolute joke.

  ---

  Response from the owner

  Hello, there. Our team would like to review the account. Please send over an email to [email protected]. We'll make sure to get in touch. -Ana

• A

  Amber Edwards

  1.0

  Worst bank location, ever. Their policies change depending on whether they feel like helping you or not, apparently. We have closed our accounts and we will not be returning.

  ---

  Response from the owner

  We're sorry to see you go, Amber! If you send us your phone number to [email protected], we'll call you to learn more. -Tyler

More reviews (11)