Rehab Medical of Columbus E Wilson Bridge Rd, Worthington, Ohio

Rehab Medical of Columbus Reviews

2.2 stars based on 15 reviews

Featured Comments:

• M

  Margaret Lambright

  5.0

  I have been with rehab medical since 2009 and my experience with them has been great ... they are an awesome company ..

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  Response from the owner

  Thank you, Margaret, for your review! We love that you had such a great experience, and appreciate you taking time to let us know. Our mission to #improvelives is to help our customers get the mobility equipment they need in a timely manner with great customer service along the way. We hope you love your new equipment and look forward to serving you again in the future.

• R

  Robyn Daniels

  1.0

  Ridiculous! Always stuck talking to Monica who orders the wrong parts. Bill comes out and can’t fix anything right. Specifically talked to the manager and told them not to send Bill. They keep sending him. My power chair has been broke for over a month. This place is a joke. Just milking my insurance company!

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  Response from the owner

  Thank you for providing your feedback and letting us know about this issue, Robyn. We set a high standard for ourselves and are truly sorry to hear that standard was not met in your interaction with us. Please get in touch with Kevin, our customer experience specialist, at 317-813-4212 and we'd be happy to help you out.

• M

  Mr Wheels

  5.0

  Rehab Medical, I have had an awesome experience with them from the very beginning of getting in contact with them, them coming and taking measurements, ordering, delivering and resolving any issues related directly with the power chair. I would recommend anyone to Rehab Medical for a power chair, very smooth process. The only issue I have/had with Rehab is on the back end with the billing, they refuse to bill for a portion of the chair that is non-covered by the insurance company so I can try and dispute the service through my insurance. Since they will not bill the non-covered service, I can't dispute it to try and get them to pay which in turn would reduce my out of pocket cost. I believe I could get it covered with the right medical documentation from my doctor but they won't even give me the chance to try and get it covered since they refuse to bill it to my insurance. Another issue is, I was overpaid and it took them 4-5 months to eventually get my overpayment returned back to me after many many calls to them about it. At one point and time, I was told the director had the physical check in his hand and all he had to do was mail it and it was still close to another 2-3 months before it was actually mailed and for me to receive it. Overall, 100% satisfied in regards to the chair itself and service, customer service, promptness etc., just not 100% satisfied with the back end operations.

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